Seasoned Territory Manager and exceptional sales professional. Decisive team leader and business manager with excellent attention to detail and persuasive communication style. Offering 10 years of experience in sales. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Hi, I’m
Rebekah Guanlao
Toronto,ON
Summary
Overview
7
years of professional experience
1
Certification
Work History
Softchoice
Territory Account Executive
04.2018 - Current
Job overview
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Trained and mentored sales representatives in sales techniques and strategies.
- Maintained current knowledge of evolving changes in marketplace.
Lifestyle Communications
Inside Sales Manager - EPP
10.2017 - 03.2018
Job overview
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Surpassed sales goals by 30% annually with implementation of diverse sales tools and strategies.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Coordinated activities and projects to plan sales department operations and meet timelines.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Designed survey method to evaluate inside sales team.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Implemented systems and procedures to increase sales
Lifestyle Communications Inc.
Store Manager
07.2016 - 09.2017
Job overview
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised guests at front counter, answering questions regarding products.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Developed and implemented successful staff incentive programs to motivate employees.
- Mitigated business risks by working closely with staff members and assessing performance.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Education
University of TorontoToronto, ON
Associate of Arts from Psychology And Philosophy
University Overview
- Vice President of Events for Association for Philosophy Students, 2014-2015
- French Explore Program, University of British Columbia, 2015
Skills
- Verbal and Written Communication
- Listening Skills
- Sales Goal Attainment
- Customer Service
- Strategic Selling Techniques
- Consultative Sales Expertise
Certification
- Google Cloud Leader Certification, 2022-2025
Timeline
Territory Account Executive
Softchoice
04.2018 - Current
Inside Sales Manager - EPP
Lifestyle Communications
10.2017 - 03.2018
Store Manager
Lifestyle Communications Inc.
07.2016 - 09.2017
University of Toronto
Associate of Arts from Psychology And Philosophy
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