Overview
Work History
Education
Skills
Websites
Timeline
Generic

Rebekah Aol

Ottawa,ON

Overview

5
5
years of professional experience

Work History

Brand Associate

Athleta
08.2023 - Current
  • Demonstrates exceptional customer service skills by assisting customers in finding products, providing detailed product knowledge, and ensuring positive shopping experience
  • Acquires in-depth knowledge of store products, enabling effective communication with customers and improving sales opportunities by 20%
  • Enhances visual merchandising displays, consolidating back stock and organizing and replenishing product to support and increase efficiency of sales.

Customer Care Advisor

Scotiabank
09.2022 - 03.2023
  • Addressed customer inquiries and complaints via incoming and outbound phone calls from across Canada and provided comprehensive information on day-to-day banking accounts
  • Troubleshot application and online banking issues for customers and increased app installations by 5%
  • Enhanced customers' understanding of self-serve options resulting in reduced customer call-backs and wait times by 10%
  • Maintained and regularly updated CRM database with accurate customer information, ensuring data integrity and minimizing risk of fraudulent activities.

Residence Fellow

Carleton University
08.2021 - 04.2022
  • Fostered meaningful relationships by engaging in 1-on-1 conversations with 25+ students within Residence community as well as providing support and mental health resources for students
  • Utilized Canva as design tool to craft compelling marketing advertisements to generate interest in community events, resulting in 75% student attendance.

Fundraising Representative

Public Outreach
07.2019 - 09.2019
  • Built rapport while accurately representing organizational identity of Canadian National Institute of the Blind (CNIB) to educate Canadian public on ongoing advocacy efforts and initiatives of CNIB
  • Effectively communicated and engaged with potential donors and successfully raised $500+ towards advancements for Canadians living with blindness.

Education

Bachelor of Arts - Political Science and African Studies

Carleton University
Ottawa, ON

Skills

  • Policy Brief writing
  • Customer Service
  • Communication
  • Problem-Solving
  • French (Intermediate)
  • Critical Thinking
  • Leadership

Websites

Timeline

Brand Associate

Athleta
08.2023 - Current

Customer Care Advisor

Scotiabank
09.2022 - 03.2023

Residence Fellow

Carleton University
08.2021 - 04.2022

Fundraising Representative

Public Outreach
07.2019 - 09.2019

Bachelor of Arts - Political Science and African Studies

Carleton University

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Rebekah Aol