REBECCA VELLI0S
Palm Desert
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
25
25
years of professional experience
Work History
PARAEDUCATOR INTERVENTION & ENRICHMENT
DESERT SANDS UNIFIED SCHOOL DISTRICT
09.2023 - Current
- Under direction, assist certificated teachers in providing small group intervention to targeted students, enrichment activities, instructional resource support, prepare instructional materials, and perform limited clerical duties related to the instructional program
- Administer tests for the purposes of providing feedback and evaluating student progress
- Monitor individual students and classroom activities for the purpose of providing a safe and productive environment
- Maintain various records for the purpose of providing documentation and ensuring the implementation of program goals
- Actively participate in regular team meetings to discuss student progress, share ideas, and collaborate on strategies for continued success
- Participate in professional development opportunities to stay current on best practices within the field of special education
PARAEDUCATOR SUBSTITUTE
DESERT SANDS UNIFIED SCHOOL DISTRICT
03.2022 - 09.2023
- Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects
- Oversaw students in classroom and common areas to monitor, enforce rules, and support certificated staff
- Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices
- Improved student social skills through facilitating peer interactions, modeling appropriate behaviors, and promoting empathy among classmates
CUSTOMER SERVICE ASSOCIATE, CERTIFIED/LICENSED PHARMACY TECHNICIAN
WALGREENS
07.2010 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions
- Trained new associates in company policies and procedures, fostering a supportive work environment
- Increased team productivity with effective communication and coordination of tasks
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Managed inventory to ensure proper in-stock condition
- Reset/revised all store departments per corporate planograms
STORE MANAGER, CERTIFIED PHARMACY TECHNICIAN
WALGREENS
01.2007 - 01.2010
- Hired, trained, supervised and developed store staff, fostering a positive and productive work environment
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth
- Oversaw merchandising strategies and maintained optimal stock levels to meet customer demand while maximizing store performance
- Upheld outstanding store condition and visual merchandising standards to create an inviting shopping environment
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations
- Managed inventory control, cash control, and store opening and closing procedures
EXECUTIVE ASSISTANT MANAGER
WALGREENS
01.2005 - 01.2007
- Managed the store in the absence of the store manager
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Track profit/loss, identifying strengths and weaknesses
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Cross-trained existing employees to maximize team agility and performance
- Achieved departmental goals by developing and executing strategic plans and performance metrics
- Assisted with hiring, training and mentoring new staff members
- Completed point of sale opening and closing procedures
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
SENIOR BEAUTY ADVISOR
WALGREENS
01.2000 - 01.2005
- Maintained counter and display areas for cleanliness and organization
- Met sales goals, supporting organizational health through consistent and reliable service
- Trained junior beauty advisors on product knowledge, application techniques, and customer service skills, improving overall team performance
- Managed inventory levels efficiently, ensuring optimal stock availability while minimizing shrinkage losses
- Resolved customer complaints effectively by providing prompt solutions or escalating concerns to management when necessary, preserving brand reputation
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously
Education
Associate of Science - Early Childhood Education
College of The Desert
Palm Desert, CA01.2021
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West Valley College
Saratoga, CA01.2002
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Leigh High School
San Jose, CA01.2000
Skills
- Collaborative teamwork
- Effective communication
- Team leadership
- Customer service
- Time management
- Complex Problem-solving
- Staff training and development
- Relationship building
Timeline
PARAEDUCATOR INTERVENTION & ENRICHMENT
DESERT SANDS UNIFIED SCHOOL DISTRICT
09.2023 - Current
PARAEDUCATOR SUBSTITUTE
DESERT SANDS UNIFIED SCHOOL DISTRICT
03.2022 - 09.2023
CUSTOMER SERVICE ASSOCIATE, CERTIFIED/LICENSED PHARMACY TECHNICIAN
WALGREENS
07.2010 - 11.2023
STORE MANAGER, CERTIFIED PHARMACY TECHNICIAN
WALGREENS
01.2007 - 01.2010
EXECUTIVE ASSISTANT MANAGER
WALGREENS
01.2005 - 01.2007
SENIOR BEAUTY ADVISOR
WALGREENS
01.2000 - 01.2005
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West Valley College
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Leigh High School
Associate of Science - Early Childhood Education
College of The Desert
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