Rebecca Irene Nakayiza
Etobicoke,ON
Summary
Dynamic and detail-oriented professional with extensive experience at Homes First, excelling in multi-line phone management and customer support. Proven ability to enhance onboarding processes and streamline administrative tasks, ensuring a seamless experience for clients and staff. Strong communicator dedicated to resolving inquiries and fostering positive relationships.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Homes First
Toronto, Ontario
03.2024 - Current
- Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Explained policies and procedures to visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Handled incoming and outgoing mail and packages.
- Processed and distributed internal and external communications.
- Scheduled and confirmed appointments for clients and staff.
- Responded to customer inquiries via phone, email, and in person.
Customer Service Representative
Mtn Uganda
Kampala
01.2020 - 10.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Skills
- Multi-line phone management
- Document preparation
- Database management
- Appointment scheduling
- Customer support
- Communication skills
- Team collaboration
- Administrative support
- Time management
- Attention to detail
- Telephone etiquette
- Data entry
Timeline
Front Desk Receptionist
Homes First
03.2024 - Current
Customer Service Representative
Mtn Uganda
01.2020 - 10.2023
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