Rebecca Zentner
Saskatoon
Summary
Proven in enhancing feline welfare and fostering community engagement at Street Cat Rescue, I excel in animal care and working solo or in a community. I am always willing to learn new techniques and skills. I stay on top of tasks in a highly organized manner while working the Front Desk Receptionist at Vangool Wellness with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Vangool Wellness
09.2020 - Current
- Greeted guests at front desk and engaged in conversations while managing check-in and insurance process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings either through email, phone call or in person.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow between clients and employees.
- Developed strong working relationships with team members to achieve a positive work environment.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Organized and maintained files and records to ensure up-to-date documentation.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Delivered exceptional service by actively listening to client concerns and promptly addressing any issues that arose.
- Collected cash, cheque, e-transfer, credit card, and gift card payments, processed transactions and updated relevant records.
- Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
- Improved cleanliness and sanitation by performing daily cleaning tasks.
- Cleaned and sanitized bathrooms, practice rooms, equipment and floors according to established protocols.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
Animal Shelter Volunteer
Street Cat Rescue
01.2024 - Current
- Participated in continuing education opportunities to stay current with industry advancements in veterinary medicine practices.
- Responded promptly to emergency situations using critical thinking skills to assess conditions quickly and provide necessary assistance or referrals when appropriate.
- Administered medications as prescribed, closely monitoring patient responses and adjusting dosages accordingly for best results.
- Provided preventative care through vaccinations, parasite control treatments, and routine wellness exams to promote long-term pet health.
- Educated pet owners on proper nutrition, exercise routines, and grooming techniques for overall well-being of their pets.
- Provided companionship and comfort to animals in need of extra love and attention.
- Assisted in the successful adoption of animals by maintaining clean and inviting living spaces for potential adopters to visit.
- Monitored health of animals, reporting any issues to shelter staff for resolution.
- Helped with intake of newly surrendered animals, providing food, water and medical attention.
- Fostered positive relationships with local veterinarians to improve animal care.
- Engaged with community at public events to promote animal adoption.
- Supported fundraising activities to secure resources for shelter operations.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Followed reset procedure of foster rooms by disinfected equipment.
- Trained animals in behavioral compliance or other special routines or commands.
Animal Shelter Volunteer
Strays Of Saskatchewan
05.2020 - 01.2024
- Enhanced the well-being of foster cats by providing a nurturing and safe environment.
- Developed strong relationships with fellow foster families through mutual support and resource sharing.
- Conducted behavioral assessments to better understand each cat's needs and create customized training plans.
- Coordinated transportation arrangements for veterinary appointments, adoption events, and new placements.
- Collaborated with local veterinarians for timely vaccinations and routine check-ups, ensuring optimal feline health.
- Supported potential adopters with informative meet-and-greets, leading to successful matches.
- Streamlined documentation processes for accurate record-keeping of each cat's medical history and progress.
- Improved adoption rates by creating engaging social media posts showcasing each cat's personality.
- Provided obedience training, resulting in improved behavior and increased adoptability.
- Assisted in fundraising events to increase financial resources for the fostering program.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for felines.
- Gave medication and dietary needs to cats following guidelines from veterinarians and rescue protocols.
- Washed, trimmed, and brushed cats to maintain good grooming standards while monitoring for signs of disease, illness, or injury and communicated concerns.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Documented feline's weight, size and condition in computer system for review by rescue staff.
- Cared for medically fragile cats in need of extensive veterinary support.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Organized donations for easy access to equipment and supplies.
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
- Increased community awareness of organization's mission by organizing and participating in public events.
- Administered vaccinations to prevent the spread of common infectious diseases among animals in the community.
Education
Bachelor of Science - Animal Bioscience
University of Saskatchewan
Saskatoon, None06-2028
High School Diploma -
Holy Cross High School
Saskatoon, SK06-2024
Skills
- Animal care and socialization
- Teamwork and collaboration
- Problem-solving abilities
- Organizational and time management skills
- Customer service
- Attention to detail
- Confidentiality handling
- Sanitation practices
- Excellent communication
- Adaptability and dependability
Timeline
Animal Shelter Volunteer
Street Cat Rescue
01.2024 - Current
Front Desk Receptionist
Vangool Wellness
09.2020 - Current
Animal Shelter Volunteer
Strays Of Saskatchewan
05.2020 - 01.2024
Bachelor of Science - Animal Bioscience
University of Saskatchewan
High School Diploma -
Holy Cross High School
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