Hi, I’m
Rebecca Wilson
Bridgetown,NS
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Robin's Donuts. Skilled in POS system operations and customer service, showcasing exceptional organizational abilities and a commitment to maintaining high cleanliness standards. Achieved consistent cash handling accuracy, contributing to increased sales revenue through effective upselling and service efficiency.
Overview
7
years of professional experience
Work History
Dollarama
Cashier
07.2022 - 10.2022
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Robin's Donuts
Fast Food Worker
06.2021 - 01.2022
Job overview
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Processed orders on POS system and accepted cash and charge payments.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Made change and returned correct cash and coin to patrons.
- Reduced waste by monitoring food portion sizes and properly storing leftover ingredients for future use.
- Assisted with preparing salads and cold food items.
- Promoted specials and upsold menu items, resulting in increased sales revenue for the restaurant.
- Conducted thorough cleaning and sanitation of kitchen equipment, upholding high standards of hygiene.
- Enhanced drive-thru service speed by optimizing order taking and payment processes.
Middelton Motel and Suites
Cleaner
06.2015 - 08.2015
Job overview
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Confirmed all cleaning tools and equipment were stored properly after use.
Education
NSCCKentville, NS
Secondary Education
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Money Handling
- Cash handling and management
- Cash Register Operation
- Written and verbal communication
- Organizational abilities
- Order Taking
- Cash Management
- Basic Math Competence
- Cash register systems
- Product restocking
- Refunds and exchanges
- POS system operations
- POS Systems
- Retail Merchandising
Languages
English
Elementary
Timeline
Cashier
Dollarama
07.2022 - 10.2022
Fast Food Worker
Robin's Donuts
06.2021 - 01.2022
Cleaner
Middelton Motel and Suites
06.2015 - 08.2015
NSCC
Secondary Education
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