Rebecca Williams-Reda

Bradford,ON

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

years of professional experience

Work History

Office Manager

TBR Plumbing

Bradford, ON

02.2018 - Current

Supervised staff members, organized schedules and delegated tasks.
Maintained filing system for records, correspondence and other documents.
Created spreadsheets in Excel to track data such as vacation requests, sick days .
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Reviewed contracts for accuracy prior to signing off on behalf of the company.
Managed office inventory and placed new supply orders.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.

School Supervisor

St. Teresa of Calcutta Catholic Elementary School

Bradford, ON

09.2017 - Current

Provide a safe and orderly environment for children during nutritional breaks and recess.
Ensuring all entrances and exits around property are securely locked.
Create a safe space for children.

Education

Some College (No Degree) - Business Administration

Sheridan College Institute of Technology And Advanced Learning

Oakville, ON

Skills

Team Supervision
Office Management
Administrative Support
Customer Service
Bookkeeping
Data Entry
Mail handling
Office Administration

Payroll Processing
Business Administration
Credit and collections
Customer Relations
Conflict Management
Human Resources
Training and coaching

Affiliations

Currently, I sit as parent council chair for my school.
Organize meetings and fundraisers for various classes and the whole school.
create sub-committees for various fundraisers.
Keep meticulous notes.
Ensuring all fundraisers are conducted smoothly and efficiently.
I am also a DEI committee member for Bradford West Gwillimbury.
Review agendas and new initiatives brought forward by other municipalities, as well as current town council.

References

References available upon request.

Timeline