Rebecca Whatley
Windsor,ON
Summary
Proactive and meticulous assistant manager with over 15 years of experience in customer service industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Assistant Manager
The Kids Shoppe
05.2015 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
- Daily data entry and quick decision-making based on store needs
- Maintained customer relations in-person, over the phone and through social media.
Financial Customer Service Representative
Cash Converters
10.2010 - 04.2015
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained staff on operating procedures and company services.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered prompt service to prioritize customer needs.
- Underwriting short term loans.
- Performed loan delinquency and collection calls.
Camera Monitoring and Answering Service
Elite Security
11.2009 - 09.2010
- Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
- Maintained high level of customer service through friendly and polite demeanor.
- Relayed and transcribed written and verbal messages to personnel.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Processed customer payments for timely, accurate order fulfillment.
- Monitoring site cameras and contacting patrol or police when suspicious or criminal activity occured.
Butcher Shop Clerk
Schwab's Finest In Meats
05.2007 - 03.2010
- Restocked products based on available inventories and customer demands.
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
- Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
- Used proper sanitation and food safety techniques to prevent food contamination and illness.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Accounting Certificate - Business Accounting
St. Clair College of Applied Arts And Technology
Windsor, ON06.2010
Skills
- Retail Operations Management
- Transaction Monitoring
- Customer Relationship Management
- Retail Space Planning
- Staff Supervision
- Staff Management
- Time Management
- Customer Relations
- Money Handling
- Training
- Directing Team Members
- Schedule Oversight
Timeline
Assistant Manager
The Kids Shoppe
05.2015 - Current
Financial Customer Service Representative
Cash Converters
10.2010 - 04.2015
Camera Monitoring and Answering Service
Elite Security
11.2009 - 09.2010
Butcher Shop Clerk
Schwab's Finest In Meats
05.2007 - 03.2010
Accounting Certificate - Business Accounting
St. Clair College of Applied Arts And Technology
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