Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rebecca Weaver

Newcastle,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Market Cashier

ONroute
08.2023 - Current
    • Conducted inventory counts by adding each item in stock and documenting in computer system.
    • Checked personal identifications during lottery and tobacco sales.
    • Set up new sales displays each week with fresh merchandise.
    • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
    • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
    • Used POS system to enter orders, process payments and issue receipts.
    • Handled cash with high accuracy and took care to check bills for fraud.
    • Resolved customer complaints and maintained clean and tidy checkout area.

Social Media Marketing Intern

RE/MAX HALLMARK REALTY LTD - Carmine Cupelli Team
03.2022 - 04.2022
  • Designed and presented social media campaign ideas.
  • Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages.
  • Optimized social media content for maximum engagement and reach.
  • Researched relevant industry trends to develop engaging, topical social media content.
  • Managed social media accounts for varied clients, tailoring content to brand specifications.

Deli Clerk

Foodland Grocery Store
06.2020 - 04.2022
    • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
    • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
    • Filled out daily shift log to record amount of food prepared, used and leftover.
    • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
    • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Animal Caretaker

Jungle Cat World Wildlife Park
05.2018 - 06.2020
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Removed trash, debris and other waste materials from premises.
  • Prepped laundry, cleaned, stocked, and prepared Bed & Breakfast for guests, prior to their stay.
  • Provided meals, fruits & vegetables, kibble, and enrichment for animals to provide a change in environment.
  • Greeted guests, provided ticket sales, made barbecue style meals for guests, stocked merchandise and drinks/snacks.
  • Handled cash and debit purchases, and provided excellent customer service.

Crew Member

ONroute
05.2017 - 05.2019
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Brewed coffee and tea and changed out drink station syrups.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Education

Diploma - Media Studies

West Humber Collegiate Institute
Toronto, ON
12.2022

High School Diploma -

Clarke High School
Newcastle, ON
06.2019

Skills

  • Valid Driver's License
  • Customer Service
  • Shipping and Packaging
  • Sales and Marketing
  • Microsoft Office
  • Stocking and Organization
  • Verbal and Written Communication
  • Retail Sales Customer Service
  • Customer Experience
  • Food Service Experience

Languages

English
Native or Bilingual
French
Elementary

Timeline

Market Cashier

ONroute
08.2023 - Current

Social Media Marketing Intern

RE/MAX HALLMARK REALTY LTD - Carmine Cupelli Team
03.2022 - 04.2022

Deli Clerk

Foodland Grocery Store
06.2020 - 04.2022

Animal Caretaker

Jungle Cat World Wildlife Park
05.2018 - 06.2020

Crew Member

ONroute
05.2017 - 05.2019

Diploma - Media Studies

West Humber Collegiate Institute

High School Diploma -

Clarke High School

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Rebecca Weaver