Rebecca Waterman

· Facilitate the entire booking process for special events of clients: market/sell,

· schedule events, collect payment, pre‐event coordination, execution on the day of booking, and post event follow‐up).

· Effectively communicate with staff and clients regarding special event execution including staffing requirements, space and equipment needs, scheduling, set up and take down expectations, policies, and required adjustments.

· Provide support and act as back-up to other Bookings Department portfolios.

· Assist with the review and establishment of rental rates, conflict resolution and special events criteria and procedures.

· Have a thorough understanding of various aspects of the business including strong knowledge of the facility layout, facility passes, programs, public and special event schedule, and emergency procedures.

· Act as “point person” for our valued clients by overseeing the smooth execution of facility bookings.

· Assume a leadership position, acting as a problem solver and decision maker when Managers are not present, during emergencies, security threats, and first aid situations ensuring the NECCS image is always maintained.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy.
• Responded to customer requests for products, services, and company information.
• Event preparation, set up, and scheduling as well as supervising activities for both youth and adult recreational activities.

- organizing game day programs/activities.

- assisting with the game day staff on the weekends.

- attending meetings with the Bison Athletics staff and planning for game day activations/promotions.

• Facilitated drills, and programs for a variety of age groups for summer camp.
• Promoted good sportsmanship and fostered a positive team environment by modeling respectful behavior both on and off the field.
• Provided mentorship to players, fostering personal growth alongside athletic development through guidance on topics such as leadership, teamwork, and discipline.

·The development and implementation of ideas and strategies to enrich the experiences of special Olympic athletes.

· Brainstormed ideas on how to keep athletes and their families engaged during the covid-19 pandemic.