REBECCA STRANG, CIP
Burlington
Summary
Skilled Insurance Professional with over 10 years of industry experience. Excellent reputation for resolving problems, improving customer satisfaction and strengthening team cohesiveness. Dedicated team member with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Senior Accident Benefits Representative
CUMIS Insurance
08.2022 - Current
- Handle catastrophic claims up to $1,000,000 limit with a specified benefit exposure including the Income Replacement Benefit, Non-Earner Benefit and Attendant Care
- Review income documents, including Short-Term Disability, Long-Term Disability and CPP-Disability statements, to calculate the Income Replacement Benefit
- Review medical records to determine the extent of injuries, length of expected disability and expected return-to-work
- Communicate with claimants, legal representatives, health practitioners and employers to ensure a successful return-to-work
- Create letters to inform claimants, their representatives and health practitioners of applicable file decisions.
Accident Benefits Representative, Non-CAT2
Intact Financial Corporation
04.2019 - 08.2022
- Handled moderately complex claims up to $65,000 limit with a specified benefit exposure, including the Income Replacement Benefit, Non-Earner Benefit and Attendant Care
- Determined policy coverages and set reserves based on severity of injuries
- Negotiated and settled accident benefit claims of moderate to high complexity
- Made decisions autonomously to move the file forward.
Accident Benefits Representative, MIG2
Intact Financial Corporation
11.2016 - 03.2019
- Handled minor injury claims up to $3,500 limit with a specified benefit exposure, including the Income Replacement Benefit and Non-Earner Benefit
- Reviewed income documents, including Short-Term and Long-Term Disability statements, to calculate the Income Replacement Benefit
- Handled death and funeral benefits
- Provided exceptional customer service in accordance with service and quality standards.
Accident Benefits Representative, MIG1
Intact Financial Corporation
05.2014 - 10.2016
- Handled minor injury claims up to $3,500 limit
- Understood, interpreted and applied the Statutory Accident Benefits Schedule (SABS) wording
- Communicated with claimants, vendors, medical professionals and lawyers in a professional manner
- Reviewed all Ontario Claim Forms received and issued a response within the legislated timelines.
Customer Service Representative
Intact Financial Corporation
10.2012 - 04.2014
- Answered constant flow of customer calls with minimal wait times
- Displayed exceptional listening and communication skills when handling customers’ needs and resolving concerns
- Reviewed policies and confirmed coverage to further assist the customer
- Processed payments and performed clerical duties.
Education
Chartered Insurance Professional (CIP) -
Insurance Institute of Canada
2020
Bachelor of Arts, Sociology -
Wilfrid Laurier University
Waterloo, ON2012
Skills
- Flexible & Adaptable
- Collaborative
- Organization and Time Management
- Supportive Team Player
- Strong Communicator
- Customer Focused
Accomplishments
Success Partner, 2020-2021
Was chosen to assist with onboarding new Royal-Sun Alliance Accident Benefits employees and supporting them through the transition into Intact Insurance culture and values.
Timeline
Senior Accident Benefits Representative
CUMIS Insurance
08.2022 - Current
Accident Benefits Representative, Non-CAT2
Intact Financial Corporation
04.2019 - 08.2022
Accident Benefits Representative, MIG2
Intact Financial Corporation
11.2016 - 03.2019
Accident Benefits Representative, MIG1
Intact Financial Corporation
05.2014 - 10.2016
Customer Service Representative
Intact Financial Corporation
10.2012 - 04.2014
Chartered Insurance Professional (CIP) -
Insurance Institute of Canada
Bachelor of Arts, Sociology -
Wilfrid Laurier University
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