Rebecca Stocker
Lansdowne,New Brunswick
Summary
Adept at driving business growth and fostering client relationships, my tenure at Smoke Road BBQ Inc and Toyota Motor Manufacturing honed my skills in customer service and team leadership. Specializing in quality assurance and staff development, I consistently enhanced operational efficiency and team collaboration, significantly boosting customer satisfaction.
Overview
15
15
years of professional experience
Work History
Owner/Operator/chef
Smoke Road BBQ Inc
05.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
Topcoat Preventative Maintenance Team Member
Toyota Motor Manufacturing
01.2010 - 01.2021
- Upheld a professional demeanor at all times, fostering a positive working environment conducive to open communication, teamwork, and heightened productivity among all team members.
- Developed technical expertise through continuous learning opportunities such as training sessions or workshops on new equipment technologies or best practices in the field of maintenance management.
- Showcased a commitment to continuous improvement by actively seeking feedback from colleagues and supervisors, incorporating suggestions into work processes to enhance the overall performance of the maintenance team.
- Ensured regulatory compliance by adhering to industry standards and following company protocols during all maintenance activities.
- Collaborated with other team members to complete complex repairs and installations quickly and efficiently.
- Bridged gaps between multiple departments by collaborating closely with production teams to ensure seamless integration of scheduled maintenance activities within overall operations.
- Served as a reliable resource for colleagues seeking guidance on proper procedures for equipment operation or troubleshooting techniques to address specific challenges they encountered during their daily tasks.
- Crossed trained in many areas. Such as sealer, assembly and Quality Control
- Forklift and tow motor trained
- Completed team leader course
Education
Culinary Arts - Culinary Arts
Centennial College of Applied Arts And Technology
Scarborough, ON09.2022
Farrier - Advanced Farrier Training
Canadian School of Horseshoeing
Embro, ON06.2006
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Attention to Detail
- Customer Service
- Decision-Making
- Teamwork and Collaboration
- Team Leadership
- Goal Setting
- Quality Assurance
- Inventory Control
- Staff training/development
Languages
English
Full Professional
Timeline
Owner/Operator/chef
Smoke Road BBQ Inc
05.2023 - Current
Topcoat Preventative Maintenance Team Member
Toyota Motor Manufacturing
01.2010 - 01.2021
Culinary Arts - Culinary Arts
Centennial College of Applied Arts And Technology
Farrier - Advanced Farrier Training
Canadian School of Horseshoeing
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