Rebecca Spicer
Dartmouth,Nova Scotia
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Dedicated Sailor with extensive Naval Communicator military experience. Supports command decision-making by facilitating communications and protecting critical assets and intelligence. Excellent knowledge of comms equipment preparation and maintenance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Fast Food Crew Member
Tim Hortons
11.2018 - Current
- Documented customer orders and conveyed special requests to kitchen staff.
- Received and processed customer payments and estimated and communicated wait times accurately.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Utilized strong problem-solving skills when addressing equipment malfunctions or other unexpected challenges within the workplace environment.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Contributed to sales growth by upselling menu items and promoting limited-time offerings.
- Accurately operated cash register to process customer payments.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Streamlined drive-thru order processing by utilizing clear communication techniques with both customers and team members.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Prepared high-quality food items following established recipes and safety guidelines for consistent results.
- Worked front counter, drive-thru and other areas.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Greeted customers entering restaurant with enthusiasm and warmth and served [Number] customers.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to complete orders.
- Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
- Delivered special orders to waiting vehicles and tables to promote specialized service.
- Promoted a positive atmosphere among coworkers through proactive collaboration and effective conflict resolution strategies when necessary.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Worked well with teammates and accepted coaching from management team.
- Adhered to food safety regulations by consistently practicing proper sanitation techniques in the kitchen area.
- Greeted customers promptly and took orders to keep flow of traffic moving.
Naval Communicator
CAF
12.2014 - 12.2022
- Coordinated with local authorities to smoothly manage disaster response.
- Assisted in the development of new communication technologies, contributing to enhanced capabilities within the fleet.
- Set up special stations to effectively relay information during periods of unavailable or compromised infrastructure.
- Conveyed communication between military personnel at home and war zone bases.
- Produced detailed and knowledgeable technical reports on command and field activities.
- Trained personnel in important first response procedures.
- Evaluated current computer systems and network infrastructures to identify weaknesses and develop countermeasures.
- Maintained secure communication channels, ensuring confidentiality of sensitive information and mission-critical data.
- Provided timely and accurate information updates to command staff, enabling informed decisions during operations.
- Monitored communications to detect important information related to current and planned military operations.
- Led a team of communicators responsible for maintaining seamless communications between ships, aircraft, and shore-based units during complex operations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Managed time efficiently in order to complete all tasks within deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
- Applied effective time management techniques to meet tight deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Education
No Degree - CCA
Eastern College
Halifax, NS05.2024
High School Diploma -
Prince Andrew High School
Dartmouth, NS06.2016
Skills
- Teamwork and Collaboration
- Organization and Planning
- Slicer Operation
- Fast and efficient service worker
- Espresso and Tea Beverage Service
- Cleaning and sanitizing
- Team Player
- Money Handling
- Safe Food Handling
- Food presentation
- Submarine Communications Expertise
- Operational risk management
- Satellite Communication Systems
- Intelligence Gathering
- Equipment management
- Computer Network Defense
- Organization and Time Management
- First Aid/CPR
- [Equipment] operation
- Active Listening
- Attention to Detail
- Good Telephone Etiquette
- PPE use
- Organization
- Interpersonal Communication
- Problem Resolution
- Problem-Solving
- Recordkeeping
- Organizational Skills
- Friendly, Positive Attitude
- Multitasking
Languages
English
Native or Bilingual
Timeline
Fast Food Crew Member
Tim Hortons
11.2018 - Current
Naval Communicator
CAF
12.2014 - 12.2022
No Degree - CCA
Eastern College
High School Diploma -
Prince Andrew High School
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