Rebecca Smith-Gagne
Sherwood Park,AB
Summary
Extensive experience in supervising and guiding teams. Strong focus on collaboration and achieving results while adapting to changing needs. Skilled in team leadership, conflict resolution, and process improvement, ensuring efficient operations and high performance. Reliable and flexible, consistently delivering quality outcomes in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Department Supervisor
Canac (Hardware Store)
10.2020 - 11.2024
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Built and designed large displays weekly to promote specific products.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Handled cash register, returns, and refunds.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Managed team 12 employees, delegated tasks and held each employee accountable for completing assignments.
Retail Sales Associate
Claire France Store
10.2019 - 10.2020
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Managed efficient cash register operations.
Care Attendant
Humanitae Groupe Patrimoine
06.2019 - 10.2019
- Improved patient comfort by providing attentive and compassionate care.
- Identified potential health concerns or hazards within the living environment, taking proactive steps to address issues and minimize risks.
- Managed time efficiently while multitasking between multiple patients'' needs without compromising quality of care or attention to detail.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Facilitated patient mobility by assisting with transfers, ambulation, and range-of-motion exercises.
Cashier Supervisor
Super C Grocery Store
06.2018 - 05.2019
- Built positive relationships with customers to increase repeat business.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Trained newly hired sales team in upselling techniques.
- Quickly and accurately counted drawers at start and end of each shift.
Education
Cegep - Medical Imaging Technologist
Cegep Rimouski
Rimouski, QC05-2020
Cegep - Natural Sciences
Cegep De La Gaspésie Et Des Îles
Gaspé, QC05-2015
High School Diploma -
Antoine Roy Secondary
Gaspé, QC06-2013
Skills
- Problem resolution
- Customer service
- Leadership skills
- Staff supervision
- Inventory management
- Performance improvement
- Employee engagement
- Coaching and mentoring
References
reference on request
Hobbies and Interests
- Physical training
- Solo Guitar Learning
- Hiking
- Precision and recreational shooting
Languages
English
Professional Working
French
Native or Bilingual
Timeline
Department Supervisor
Canac (Hardware Store)
10.2020 - 11.2024
Retail Sales Associate
Claire France Store
10.2019 - 10.2020
Care Attendant
Humanitae Groupe Patrimoine
06.2019 - 10.2019
Cashier Supervisor
Super C Grocery Store
06.2018 - 05.2019
Cegep - Medical Imaging Technologist
Cegep Rimouski
Cegep - Natural Sciences
Cegep De La Gaspésie Et Des Îles
High School Diploma -
Antoine Roy Secondary
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