Summary
Overview
Work History
Education
Skills
Personal Information
Assessments
Timeline
Generic

Rebecca Shay

Covina

Summary

Dynamic Front Office Manager with extensive experience at Justin A Shuffer and Associates for Special Needs, excelling in patient scheduling and relations. Proven ability to enhance guest experience and resolve complaints, fostering trust and satisfaction. Skilled in billing procedures and data entry, ensuring accuracy and efficiency in high-pressure environments.

Overview

11
11
years of professional experience

Work History

Front Office Manager

Justin A Shuffer and Associates for Special Needs
San Dimas
09.2021 - Current
  • Fostered trust with special needs patients and their families for a secure environment.
  • Coordinated hospital admissions for special needs patients.
  • Assessed and validated insurance details for hospital admissions.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.

Front Office Supervisor

North Coast Orthodontics
Capitola
03.2017 - 09.2021
  • Assessed daily operational needs of the front desk team including staffing requirements, supplies ordering, maintenance requests, thus ensuring smooth running of all processes involved.
  • Duties include handling any and all phone calls, including new patient calls.
  • Managed scheduling and appointments efficiently.
  • Prepared contractual documents in compliance with financial regulations.
  • Facilitated verification and resolution of insurance claims.
  • Managing delinquent patient accounts.
  • Supervising tasks assigned to office personnel.
  • Provided comprehensive training to new front office employees.
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
  • Promoted positive work environment by fostering teamwork among front office staff members.

Front Office Manager

Spa on the Plaza
Monterey
10.2013 - 03.2017
  • Working in a very upbeat yet relaxed environment even in high stress situations.
  • Scheduled appointments for new and returning customers efficiently.
  • Managing inventory.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for 30 staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.

Education

Associate of Applied Science - Sociology

Citrus College
Glendora, CA
09-2025

Bachelor's degree - Medical Billing & Coding

University of Phoenix-Online Campus
Johannesburg, Gauteng
02.2025

Skills

  • Medical coding
  • Insurance verification
  • Electronic health records
  • Microsoft Office and Excel
  • Patient scheduling
  • Billing procedures
  • Customer service
  • Data entry
  • Guest relations
  • Reservation management
  • Records management

Personal Information

Authorized To Work: US for any employer

Assessments

  • Attention to detail, Highly Proficient. Identifying differences in materials, following instructions, and detecting details among distracting information.
  • Office manager, Highly Proficient. Scheduling and budgeting.

Timeline

Front Office Manager

Justin A Shuffer and Associates for Special Needs
09.2021 - Current

Front Office Supervisor

North Coast Orthodontics
03.2017 - 09.2021

Front Office Manager

Spa on the Plaza
10.2013 - 03.2017

Associate of Applied Science - Sociology

Citrus College

Bachelor's degree - Medical Billing & Coding

University of Phoenix-Online Campus

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Rebecca Shay