Rebecca See
La Palma
Summary
Professional with experience in authorization processes, skilled in verifying and processing requests efficiently. Strong focus on team collaboration and achieving results, adaptable to changing needs. Proficient in data entry, compliance, and customer service, known for reliability and precision. Prepared to make significant impact in ensuring smooth and accurate authorization workflows.
Overview
10
10
years of professional experience
Work History
Patient Financial Representative
United Healthcare
04.2022 - Current
- Assisted with account setup, ensuring all necessary information was collected and inputted correctly to facilitate accurate invoicing and payment processing.
- Delivered high-quality work under tight deadlines while maintaining attention to detail resulting in increased productivity.
- Ensured patients were accurately informed of their responsibilities as it relates to their insurance.
- Enhanced financial reporting accuracy by data collection and analysis processes.
- Assisted in the preparation of quarterly reports, ensuring timely delivery and accurate information.
Vehicle Collection Specialist
Bank Of America
05.2019 - 09.2021
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Worked in call center environment handling up to 50 calls per day.
- Maintained a spot in top 3 collection specialist on a weekly basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
Department Manager
Nordstrom
02.2016 - 08.2018
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
- Coached diverse group of sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
Assistant Department Manager
Nordstrom
02.2015 - 02.2016
- Motivated associates to consistently establish relationships with customers through coaching and recognition to maintain high sales.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Education
Associate of Arts - Product Development
FIDM/Fashion Institute of Design & Merchandising
Los Angeles, CAAssociate of Arts - General Studies
Cypress College
Cypress, CASkills
- Excellent communication, organization and prioritizing skills
- Proficient in Customer Support
- Always willing to learn and quick understanding of new tasks
- Efficient in Microsoft Word and Excel
- Experience with insurance verification
Timeline
Patient Financial Representative
United Healthcare
04.2022 - Current
Vehicle Collection Specialist
Bank Of America
05.2019 - 09.2021
Department Manager
Nordstrom
02.2016 - 08.2018
Assistant Department Manager
Nordstrom
02.2015 - 02.2016
Associate of Arts - General Studies
Cypress College
Associate of Arts - Product Development
FIDM/Fashion Institute of Design & Merchandising
Similar Profiles
Wilnise AlbertWilnise Albert
Eligibility Representative at United HealthcareEligibility Representative at United Healthcare
Tracy OlsonTracy Olson
Senior Data Analyst at United HealthcareSenior Data Analyst at United Healthcare
Justin HopperJustin Hopper
Product Advisor at United HealthcareProduct Advisor at United Healthcare