REBECCA RISEBROUGH
UXBRIDGE
Summary
Seeking a fulfilling and impactful role within your esteemed organization. With a goal-oriented and meticulous approach, brings a vibrant and friendly personality to any team dynamic. Excels in both collaborative and independent work, leading by example and readily offering assistance whenever needed. Committed to personal growth and constantly expanding skill set through seeking opportunities to broaden knowledge base.
Overview
6
6
years of professional experience
Work History
Receiver
Brock/s Department Store
01.2023 - Current
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Restocked products and rotated items according to standard procedures.
- Ensured timely processing of incoming shipments to minimize stock shortages and improve customer satisfaction.
- Provided support during peak seasons or special projects by performing additional duties as needed including assisting in picking, packing or shipping processes.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
Department Manager
Loblaws
06.2023 - 09.2023
- Left position due to relocation
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Enhanced team productivity by implementing streamlined workflow processes.
- Negotiated with suppliers to secure cost-effective purchasing agreements, impacting bottom line positively.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Self-motivated, with a strong sense of personal responsibility.
Assistant manager
Loblaws
04.2023 - 06.2023
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Customer Service
Loblaws
10.2022 - 04.2023
Licensed Insurance Agent/broker
Brown and Brethour Insurance Brokers Ltd.
05.2019 - 09.2022
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Maintained high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Promoted products and services using upselling and other sales strategies.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Collaborated with underwriters to obtain favorable policy terms for clients while mitigating risk exposure for the company.
- Managed a diverse book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products.
- Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Utilized CRM software to manage client relationships.
- Educated clients on insurance policies and procedures.
- Calculated premiums and established payment methods for sales.
- Collected premiums on or before effective date of coverage.
- Skilled at working independently and collaboratively in a team environment.
Volunteer Fire Fighter
Township of Brock
01.2019 - 07.2022
- Enhanced internal communication within the department by contributing valuable input at regular meetings and debriefings.
- Demonstrated adaptability during crises by adjusting tactics based on changing conditions or new information.
- Improved community safety by conducting fire prevention presentations and distributing educational materials to local schools and organizations.
- Upheld high levels of readiness while on call, ensuring timely response to any potential emergencies.
- Strengthened firefighter skills through ongoing professional development opportunities such as attending workshops or conferences related to the field.
- Provided swift medical assistance to injured individuals on scene as a certified first responder until paramedics arrived.
- Minimized risk of accidents on scene by following established protocols regarding traffic control management.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
- Maintained close contact with dispatch to receive and share information about current fires, equipment movements, and incoming personnel.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
Education
EMR-Emergency Medical Responder - Emergency Response
Township of Brock Volunteer Fire Department
Brock, Ontario01-2019
RVT-Registered Veterinary Technician -
Seneca
King City, Ontario04-2005
OSSD-Ontario Secondary Diploma -
Brock Hight School
Cannington, Ontario01.2003
Skills
- Customer service
- Interpersonal skills
- Management skills
- Conflict resolution
- Time management
- Communication
- Microsoft Office
- Administrative duties
- Dispatching
- Applied/TAM systems
- Online portal applications
- Multi-phone line applications
- Punctual and reliable
- Teamwork and cooperation
- Heavy lifting
- Attention to detail
- Records management
- Safety procedures
- Canadian 'G' level Driver's license
- Invoice reconciliation
- Verbal and written communication
- Task prioritization
- Hazardous materials handling
- Pallet jack use
- Problem-solving
- Critical thinking
Languages
English
Full Professional
Timeline
Department Manager
Loblaws
06.2023 - 09.2023
Assistant manager
Loblaws
04.2023 - 06.2023
Receiver
Brock/s Department Store
01.2023 - Current
Customer Service
Loblaws
10.2022 - 04.2023
Licensed Insurance Agent/broker
Brown and Brethour Insurance Brokers Ltd.
05.2019 - 09.2022
Volunteer Fire Fighter
Township of Brock
01.2019 - 07.2022
EMR-Emergency Medical Responder - Emergency Response
Township of Brock Volunteer Fire Department
RVT-Registered Veterinary Technician -
Seneca
OSSD-Ontario Secondary Diploma -
Brock Hight School
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