Rebecca Ramirez-Fleury
Kitchener,Canada
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
Mill Creek Motor Freight Ltd
Ayr, ON
12.2022 - Current
- Manage daily shipment coordination including order entry, appointment scheduling, and load tracking using TMS systems.
- Rate freight and apply fuel surcharges (FSC), ensuring accurate billing and cost calculations.
- Monitor shipments and proactively resolve delays, including detention and border-related issues.
- Coordinate with customers and internal teams to ensure timely and efficient delivery.
- Process accessorial requests and maintain accurate shipment records.
- Create and manage T & E Bonds for cross-border freight.
- Currently provide an average of 20 quotes per day.
Customs Clerk/ Customer Service/ Payroll
BRIAN KURTZ TRUCKING
Breslau, ON
05.2017 - 12.2022
- Process customs documentation for inbound and outbound LTL and TL shipments using Acellos One.
- Prepared and submitted ACE and ACI manifests for cross-border drivers
- Processed import/export documentation to ensure compliance with customs regulations.
- Created and processed bonds (T&E, IT, TIB) and ensured proper documentation for regulated goods.
- Maintained knowledge of commodity-specific requirements (FDA, Agriculture, Alcohol Permits)
- Supported payroll processing for drivers, including mileage, bonuses and regional pay.
- Monitored shipment status and resolved discrepancies in documentation or cargo.
Commercial Cleaner
Greensweep Canada
Guelph, ON
11.2019 - 03.2021
- Cleaned several commercial spaces all with green environmentally friendly products. Worked at business offices, Pilates studios, dental/medical offices, Donkey Sanctuary, paper producing company, construction engineering office, etc. Cleaned mostly evenings and weekends as a part-time supplemental income. Cleaned, scrubbed surfaces, replaced garbage bags, cleaned kitchens including dishes and coffee machine. Vacuumed and mopped floors. Cleaned bathrooms with showers, exam rooms including toilets and urinals. Have tackled every kind of mess imaginable! Depending on the location, worked solo or with a team member.
CUSTOMER REPORTING / DATA ENTRY/ DISPATCHER
CANADA CARTAGE SYSTEMS
Mississauga, ON
03.2014 - 01.2017
- Coordinated daily dispatch operations for optimal route efficiency and timely delivery.
- Created and managed routed orders using Acellos One Transport.
- Ensure compliance with HOS regulations and TDG requirements.
- Coordinated equipment selection based on load requirements flatbed, van, straight truck, etc)
- Prepared ACE/ACI manifests for cross-border shipments.
- Managed communication between drivers and clients to ensure service satisfaction.
VETERINARY TECHNICIAN/PHARMACY SUPERVISOR
COUNTRY CLUB ANIMAL HOSPITAL
01.2006 - 01.2013
- Duties included: assisting doctors with patients and administering vaccines and medications via injection. Used digital x-ray machine and program, and IV. pump for fluid administration. Gained knowledge on different treatment protocols and assisted in surgery. In charge of making sure facility was stocked with k9 and feline diet requirements, all medications excluding controlled substances and medical supplies. Knowledgeable using AVS computer program and Cornerstone. Invoiced clients (cashier) and prepared promissory contracts. Extensive knowledge on medications, diet needs, pet maintenance, and dental. Able to handle the pressures that came with a very high volume and fast paced animal hospital.
VETERINARY TECHNICIAN/OFFICE MANAGER
PET CARE CLINIC
01.1996 - 01.2006
- Performed dental cleanings, ordered medical supplies and medications needed for oral and injectable. Made sure products needed for special diets as well as flea and tick medications were available at all times. Prepared employees' hours for payroll. Drew blood and placed i.v. catheters. Made sure that phones were answered in a timely manner and that clients were invoiced (cashier) correctly. Used Omnis 5 Vet program, Idexx CBC blood machine, autoclave machine and electronic scaler.
KENNEL ASSISTANT
PET CARE CLINIC
01.1992 - 01.1994
- Duties included Walking, bathing and feeding all boarded and hospitalized animals. Assisted the doctor with surgery or restraining of animals during examinations. Knowledgeable in the areas of medicines and diets. Experienced with over the counter medications such as external and internal parasites. Administered IV. Fluids.
Education
Associate of Arts - Pharmacy
Miami-Dade Community College
Miami, FL05-1989
High School Diploma -
LA SALLE HIGH SCHOOL
Miami, FL05-1989
Skills
- CBSA Portal
- EXCEL
- Microsoft Outlook
- Multiple TMS Sites
- Microsoft Teams
- TDG Certified
- Data entry
- Critical thinking
- PCMiler
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Mill Creek Motor Freight Ltd
12.2022 - Current
Commercial Cleaner
Greensweep Canada
11.2019 - 03.2021
Customs Clerk/ Customer Service/ Payroll
BRIAN KURTZ TRUCKING
05.2017 - 12.2022
CUSTOMER REPORTING / DATA ENTRY/ DISPATCHER
CANADA CARTAGE SYSTEMS
03.2014 - 01.2017
VETERINARY TECHNICIAN/PHARMACY SUPERVISOR
COUNTRY CLUB ANIMAL HOSPITAL
01.2006 - 01.2013
VETERINARY TECHNICIAN/OFFICE MANAGER
PET CARE CLINIC
01.1996 - 01.2006
KENNEL ASSISTANT
PET CARE CLINIC
01.1992 - 01.1994
Associate of Arts - Pharmacy
Miami-Dade Community College
High School Diploma -
LA SALLE HIGH SCHOOL