Rebecca Procter
Summerside
Summary
Enthusiastic and reliable, taking pride in providing excellent customer service and creating enjoyable memories for costumers. Enjoys meeting/ working with new people and always strives in being a team player. Great in resolving issues in timely manner and being extremely patient and compassionate. Maintains focus and positive attitude in stressful situations and high-volume environments. Finds positivity in any situation and is determined and excited to be given opportunity's to learn. There is always room to grow and learn.
Overview
8
8
years of professional experience
Work History
Server
The Deckhouse Pub
06.2021 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server/Bartender
Gabrieaus Bistro
09.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Clerk
Health PEI
05.2022 - 09.2023
- Provided COVID-19 screening for the Summerset Nursing Home.
- Organized papers for visitation hours, covid rules within the home
- Made sure that visitors followed proper proto calls
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Page
Charlottetown Provincial Legislative Assembly
02.2018 - 05.2019
- Attended ceremonial and administrative duties including: Participation in the Speaker's parade
- Delivering documents and water to Members of Parliament (MPs) in the Chamber and in House committees
- Answering telephones in the lobbies and delivering messages to MPs.
- Serving beverages to Members of parliament and preparing snacks and delivering notes.
Server
Evermore Brewing
06.2021 - 09.2021
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Cashier
Sobeys
06.2016 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Upsold additional products and services to customers, increasing revenue.
Education
Associate of Arts - Sociology
Saint Francis Xavier University
Antigonish, NS05.2027
High School Diploma -
Three Oaks Senior High School
Summerside, PE06.2019
Skills
- Team Player
- Bilingual- French
- Adaptive to Change
- Cultural Awareness
- Observant
- Compassionate
- Patient
- Demonstrated Leadership Skills
- Athletic
- Effective Communicator
- Multi-task under pressure
- First Aid/CPR
Accomplishments
- Winner of the $1000 Barrett Memorial Scholarship- 2019
- True Sportsmanship award in Life and Athletics Bursary
- TOSH Scholastic Efforts Award
- Keeping Fit Paying Forward Bursary
- Community Bursary Award
- Strive Award (Rotary Club)
- TOSH Pin – representing 1000+ hours of Volunteering for TOSH
- Over 6 Years of completed community volunteering with the Y.E.A program (Youth and Elders in Action) and coaching girls soccer and flagfootball
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
Server/Bartender
Gabrieaus Bistro
09.2023 - 05.2024
Clerk
Health PEI
05.2022 - 09.2023
Server
The Deckhouse Pub
06.2021 - Current
Server
Evermore Brewing
06.2021 - 09.2021
Page
Charlottetown Provincial Legislative Assembly
02.2018 - 05.2019
Cashier
Sobeys
06.2016 - 12.2020
Associate of Arts - Sociology
Saint Francis Xavier University
High School Diploma -
Three Oaks Senior High School
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