Rebecca Piasky
Midland
Summary
Responsible individual talented in working as part of effective teams or in solitary roles. Focused, reliable and committed to client satisfaction. Looking to join an organization as a professional.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist/Assistant
West Niagara Animal Hospital
Vineland
04.2024 - Current
- Greeted clients and pets upon arrival at the animal hospital.
- Scheduled appointments and managed the clinic's calendar effectively.
- Maintained accurate patient records and ensured information confidentiality.
- Assist DVM/RVT with procedures, treatments and exams
- Processed payments and managed financial transactions efficiently.
- Implemented protocols for infection control and equipment sanitation practices.
Veterinary Receptionist
Hamilton Region Emergency Veterinary Clinic
Hamilton
02.2024 - 04.2024
- Maintained cleanliness and organization of the reception area.
- Triage all incoming phone calls and book them in appropriately or refer out.
- Go over consent forms and receive signatures to go ahead with procedures.
- Handle end of life appointments aftercare options and ensure wishes are met.
Bud Tender
T Cannabis
New Liskeard
06.2023 - 02.2024
- Assisted customers in selecting cannabis products based on preferences and needs.
- Educated clients on product effects, safe consumption, and best practices.
- Maintained a clean and organized display of cannabis products for easy access.
- Assisted customers in selecting the best products for their needs.
- Provided excellent customer service by answering questions regarding product usage and benefits.
- Performed daily opening and closing duties including cleaning tasks as assigned.
Assistant Manager
King of Queens Cannabis
Haileybury
07.2022 - 02.2023
- Assisted in managing daily operations and ensuring compliance with regulations.
- Coordinated staff schedules and delegated tasks for optimal workflow.
- Trained new employees on customer service standards and product knowledge.
- Monitored inventory levels and ordered supplies as needed to maintain stock.
- Ensured compliance with safety regulations and company policies.
- Assisted with stocking shelves with new product arrivals and restocking existing items.
Veterinary Receptionist
Grand River Veterinary Hospital
Caledonia
08.2015 - 10.2021
- Coordinated communication between veterinarians and pet owners.
- Handled billing and payment transactions for services rendered.
- Maintained cleanliness and organization of the reception area.
- Educated clients on vaccination schedules and preventative care options.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Processed payments from clients including cash, credit cards, and checks.
- Filed medical records in an organized manner for easy access when needed.
- Checked in patients prior to their appointment with the veterinarian or technician.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Education
Westmount Secondary School
Hamilton, ONSkills
- Customer billing
- Patient record maintenance
- Appointment scheduling
- Client communication
- Time management
Certification
- CannSell Certificate
Timeline
Veterinary Receptionist/Assistant
West Niagara Animal Hospital
04.2024 - Current
Veterinary Receptionist
Hamilton Region Emergency Veterinary Clinic
02.2024 - 04.2024
Bud Tender
T Cannabis
06.2023 - 02.2024
Assistant Manager
King of Queens Cannabis
07.2022 - 02.2023
Veterinary Receptionist
Grand River Veterinary Hospital
08.2015 - 10.2021
Westmount Secondary School