REBECCA PEREZ
HESPERIA
Summary
Results-driven Intake Officer with expertise in data compilation, staff training, and records maintenance. Proven ability to enhance intake processes and improve client satisfaction through effective customer relationship management.
Overview
9
9
years of professional experience
Work History
Intake Officer
GEOGROUP
Adelanto
04.2022 - Current
- Managed intake processes for new clients and referrals.
- Maintained accurate records in the client management system.
- Provided training to new staff on intake procedures and best practices.
- Compiled statistical data from various sources into comprehensive reports.
- Fielded phone calls, answered questions and took messages for officers and other departmental personnel.
MANAGER
WIENERSCHNITZEL
Victorville
10.2016 - 07.2021
- Managed daily operations to ensure efficient service and customer satisfaction.
- Trained and supervised staff on food safety and customer service protocols.
- Oversaw inventory management to maintain stock levels and minimize waste.
- Implemented staff schedules to optimize labor resources during peak hours.
- Resolved customer complaints promptly to maintain a positive dining experience.
Education
High School Diploma -
SULTANA HIGH SCHOOL
Hesperia, CA05-2015
Skills
- Data compilation
- Staff training
- Intake procedures
- Records maintenance
- Statistical reporting
- Customer relationship management
References
References available upon request.
Timeline
Intake Officer
GEOGROUP
04.2022 - Current
MANAGER
WIENERSCHNITZEL
10.2016 - 07.2021
High School Diploma -
SULTANA HIGH SCHOOL