Rebecca Penny

Dynamic and results-oriented Store Supervisor with a proven track record of thriving in fast-paced Starbucks environments. Seeking a challenging position to apply my expertise in team leadership, customer service, inventory management, and operational efficiency

• Actively monitored inventory management systems, including ordering and receiving processes, ensuring optimal stock levels and minimizing waste
• Demonstrated strong cash handling skills, encompassing deposit completion, change orders, and maintaining precise till balances
• Led the training of new employees, emphasizing proper scheduling to ensure all shifts are covered, meeting daily operational needs
• Conducted daily and weekly meetings with the entire staff to align on targets and company requirements, fostering a cohesive and high-performance team
• Proactively engaged in self-directed learning, staying abreast of new techniques and product knowledge to enhance customer experiences
• Proficient in Point of Sale (POS) operations, utilizing sampling and other sales techniques to drive revenue opportunities
• Successfully managed high-traffic periods, excelling during busy rush hours while maintaining accurate ordering cues and fostering positive interactions
• Expertly crafted hand-made beverages, consistently meeting Starbucks' quality standards and tailoring offerings to personalized customer preferences
• Established and nurtured individual connections with customers, contributing to a welcoming and customer-centric store environment.

Dedicated to addressing patrons' needs and preferences while cultivating a positive, amiable, and welcoming atmosphere. Upholding a professional environment and adhering to all prescribed standards established by restaurant owners

• Consistently monitor the needs of every customer while working efficiently in a high-paced setting
• Obtain revenues by totaling charges, issuing bills, accepting payments, and delivering bills and payments to the host
• Promptly address customer service issues and refer customers to management when necessary, ensuring a seamless and positive dining experience for all patrons
• Respond to additional patron requirements by inquiring about their needs and observing the dining process
• Maintain table settings by promptly removing completed courses, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs
• Prepare the dining area by setting tables with precision, including decorations, condiments, candles, napkins, service plates, and utensils
• Uphold sanitation, safety, and alcohol beverage control policies to ensure the well-being of both the establishment and patrons
• Assist patrons in selecting food and beverages by presenting the menu, offering cocktails, suggesting courses, explaining chef's specialties, identifying appropriate wines, and addressing food preparation questions
• Transmit orders accurately to the bar and kitchen by recording patrons' choices and identifying special dietary needs or requests
• Stay updated on current menu choices, specialties, and menu deviations, ensuring awareness of kitchen inventory status.

• Ensured a professional and friendly atmosphere, consistently monitoring and addressing the needs of every customer in a high-paced environment
• Effectively responded to and resolved guest concerns at any point of contact, demonstrating a commitment to exceptional customer service
• Adhered to restaurant policies, ensuring compliance with guidelines and procedures to meet license requirements and inspections
• Managed extended working hours on a regular basis, demonstrating dedication to operational excellence
• Executed efficient and high-paced service during shifts, maintaining a focus on quality and timely delivery of orders
• Facilitated clear and efficient communication between the kitchen and front of house to enhance overall workflow
• Contributed to the training of new employees, sharing knowledge and fostering a positive onboarding experience
• Approached, handled, and resolved workplace conflicts with professionalism.