Rebecca Owusu
Saint John,NB
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into business initiatives. Strong communication and interpersonal skills and committed to maintaining positive relationships with employees and management. Strong organizational skills and successful at managing multiple priorities with a positive attitude. .
Overview
11
11
years of professional experience
Work History
Client Service Assistant
Shannex PSJ
Saint John, NB
09.2023 - Current
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Trained and coordinated work of new support workers.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in personal support work.
Project Coordinator-Resource Management
NB Institute Of Research Data And Training
Fredericton, NB
07.2023 - 09.2023
- Responsible for identifying current and future project resource needs by closely monitoring project requirements and consulting with project managers
- Assessed current staffing levels, anticipate future demands, and develop strategies to maintain an optimal balance of skills and expertise within the organization.
- Collaborated with team managers to identify skills gaps, track skill development within the organization, and facilitate knowledge sharing and skill development initiatives.
- Facilitated regular stakeholder meetings with team managers to discuss staffing forecasts, resource leveling, and new priorities.
- Actively contributed to the continuous improvement of staffing processes and practices within the organization
Customer Service Coordinator
Golden Pride Savings And Loans PLC
Accra
07.2016 - 10.2022
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Customer Service Officer
Golden Pride Savings And Loans PLC
Accra
05.2013 - 06.2016
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
MBA - Project Management
University of New Brunswick
Saint John, NB10.2023
Bachelor of Arts - Development Studies
University For Development Studies
Wa, GH12.2009
Skills
- Remote Conferencing and Communication
- Proficiency in Office Productivity Tools
- Data Analysis
- Staff Resource Management
- Adaptability
- Project Planning Tools
- Project Management Methodologies
- Communication Skills
Timeline
Client Service Assistant
Shannex PSJ
09.2023 - Current
Project Coordinator-Resource Management
NB Institute Of Research Data And Training
07.2023 - 09.2023
Customer Service Coordinator
Golden Pride Savings And Loans PLC
07.2016 - 10.2022
Customer Service Officer
Golden Pride Savings And Loans PLC
05.2013 - 06.2016
MBA - Project Management
University of New Brunswick
Bachelor of Arts - Development Studies
University For Development Studies