REBECCA OLUWAKEMI AKEMOKWE
Edmonton
Summary
Scheduling Team Lead (STL) trained, detail-oriented and results-driven Staffing Scheduler with over 15 years of customer service and 2 years of staffing services experience. Skilled in scheduling, timekeeping, and payroll management. Ability to effectively lead teams in fast-paced and complex environments, ensuring seamless delivery of healthcare services. Experienced in workload distribution management, resolving scheduling conflicts, and mentoring peers to foster a positive work culture. Strong knowledge of maintaining confidentiality and managing multiple priorities effectively.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Support
Alberta Hospital Edmonton
06.2023 - Current
- Company Overview: AHS
- Proficiently utilizes the Environment for Scheduling Personnel (ESP) application to efficiently manage complex and urgent staff scheduling tasks within short timelines, adhering to established processes, even in high-pressure situations
- Ensure accurate staff scheduling and payroll data capture in compliance with AHS policies, procedures, and collective agreement guidelines
- High-energy setting, adept at managing constant disruptions and changing priorities
- Efficiently manages pre-booked and urgent shifts due to staff absences or educational leave, anticipates staffing needs, notifies managers of critical shifts, processes payroll data, generates scheduling reports, maintains detailed records, and compiles statistical information
- Handle email requests from units concerning staffing requirements and schedule adjustments
- Assist in the training of new staff
- AHS
Administrative/Customer Service Representative
Dial An Appliance
08.2022 - 04.2023
- Booking service calls including warranty calls over the phone
- Responsible for reviewing email service requests and creating service calls for work orders
- Helping customers over the phone
- Following up on service calls after the end of each day
- Collect payment over the phone
- Updating customers/tenants regarding their appointments and parts
- Selling and promoting Appliance Kingdom sales (parts and appliances)
- Assisting walk-in customers
Apparel Clerk
Loblaw Companies Limited
07.2020 - 09.2022
- Company Overview: Real Canadian Superstores
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks
- Displayed and organized products in store to help customers locate products easily
- Greeted and interacted with customers to assist in selecting and locating merchandise
- Operated cash register to complete cash, check and credit card transactions
- Maintained loss prevention standards by monitoring and observing customers on sales floor
- Managed customer complaints professionally, focusing on finding solutions that would restore trust in the brand effectively
- Conducted regular inventory audits to identify discrepancies and maintain accurate records for improved stock control
- Reduced shrinkage levels by conducting thorough checks during receiving processes and monitoring fitting rooms
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Listened to customer needs and desires to identify and recommend optimal products
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Real Canadian Superstores
Sales/Service Call Associate
Keychen Afrique
01.2019 - 01.2020
- Advised and informed customers on products and services offered to meet their specific needs
- Took customer orders over the phone, scheduled, and coordinated express delivery to customers
- Resolved and handled clients’ concerns and issues promptly and professionally to ensure satisfaction
- Arranged and Displayed products according to company standards
Sales Assistant
Eliora’s Creation
08.2015 - 01.2019
- Take clients' orders to meet their specific requirements and provide the most appropriate services
- Utilized the company’s POS system to cash customers out or administer returns
- Built rapport with customers by providing accurate guidance
- Contacted customers to answer basic procedural questions or to gauge their level of satisfaction with the company
- Explained products, promotions, and services available to customers, ensuring satisfaction
Sales/Administrative Assistant
Novas Dynamic IT Solutions
02.2012 - 07.2015
- Creating and evaluating sales reports
- Informed clients about the latest trends in Computer and Information technology
- Handled various duties independently, completing tasks correctly and within set deadlines
- Writing business proposals, managing, and scheduling meetings
- Directing phone calls and responding to inquiries both over the phone and by email
Front Desk Associate
Henad Medics Nig. Ltd
03.2008 - 02.2012
- Welcomed patients upon arrival, booked them in, and collected relevant data such as personal data health history, and insurance information
- Performed patient intake registration and kept detailed and accurate digital records of clients’ files using electronic health records software
- Collaborated with medical professionals to ensure clients received the necessary treatments
- Assisted patients over the phone with appointment scheduling, confirmation, and other scheduling issues, and gave patients follow-up and appointment reminder calls
Education
Diploma in Medical Office Administration -
Centre for Distance Education
Sydney, Nova Scotia01.2022
Professional Diploma in Information Technology -
NIIT
Abuja, Nigeria01.2015
Diploma In Computer Science -
The Federal Polytechnic Nasarawa
Nasarawa, Nigeria01.2007
Skills
- Leadership & Team Management
- Scheduling & Staffing Expertise
- Coaching
- Timekeeping & Payroll Administration
- Customer Service & Communication
- Analytical Problem-Solving
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Call Centre Operations
- Administrative support experience
Certification
- Microsoft Excel (Microsoft 365 Apps and Office 2019), 01/01/22
- Microsoft Word (Microsoft 365 Apps and Office 2019), 11/01/21
Languages
English
Native or Bilingual
Timeline
Administrative Support
Alberta Hospital Edmonton
06.2023 - Current
Administrative/Customer Service Representative
Dial An Appliance
08.2022 - 04.2023
Apparel Clerk
Loblaw Companies Limited
07.2020 - 09.2022
Sales/Service Call Associate
Keychen Afrique
01.2019 - 01.2020
Sales Assistant
Eliora’s Creation
08.2015 - 01.2019
Sales/Administrative Assistant
Novas Dynamic IT Solutions
02.2012 - 07.2015
Front Desk Associate
Henad Medics Nig. Ltd
03.2008 - 02.2012
Professional Diploma in Information Technology -
NIIT
Diploma In Computer Science -
The Federal Polytechnic Nasarawa
Diploma in Medical Office Administration -
Centre for Distance Education
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