Summary
Work History
Education
Skills
Languages
Volunteer Experience
Timeline
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Rebecca Norman

Nepean,ON

Summary

Friendly team player dedicated to bettering the community one cup of coffee at a time and contributing to a safe, and welcoming cafe environment at work. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.

Work History

Barista

Starbucks
07.2023 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Education

High School Diploma -

Bell High School
Nepean, ON
06.2025

Skills

  • Cash Handling
  • Active Listener
  • Professional Demeanor
  • Friendly and Outgoing
  • Team Leadership
  • Adaptive and Creative
  • Works Well Under Pressure
  • Conflict Mediation
  • Event Planning
  • Networking

Languages

French
Professional Working

Volunteer Experience

Youth Scout Leader, 09/2021 to 06/2022

Scouts Canada - Ottawa, Ont

  • Planning and running weekly meetings every Monday
  • Being responsible for the wellbeing of 13 children ages 7-10
  • Planning camp itineraries
  • Fostering a safe and welcoming environment
  • Keeping the children content


Communications Executive, 09/2022 to 06/2023

Keyclub International - Ottawa, Ont

  • Communicating with sponsors, businesses, and organizations (such as the ottawa humane society)
  • Working with a team of fellow students to plan weekly meetings
  • Organizing events and making sure they run smoothly


Various Scouts Canada Events, 09/2014 to Current

Scouts Canada - Ottawa, Ont

  • Apple day
  • Bottle drive fundraisers
  • Door to door sales
  • Christmas tree sales
  • Ottawa outdoor show

Timeline

Barista

Starbucks
07.2023 - Current

High School Diploma -

Bell High School
Rebecca Norman