Rebecca NGALA
Montréal
Summary
Hello, I am Rebecca NGALA, i would first like to present myself. I really have a passion for guest service and enjoy creating exceptional guest experiences. Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
HMS HOST
Montréal
06.2024 - Current
- Ensured compliance with all safety regulations while performing tasks.
- Offered customers carry-out service at completion of transaction.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Maintained work area and kept cash drawer organized.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Counted and balanced cashier drawers.
- Processed customer payments quickly and returned exact change and receipts.
- Performed daily opening and closing procedures for the register area.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Scanned items and checked pricing on cash register for accuracy.
CASHIER , CUSTOMER SERVICE
HAO Chinese Restaur Streetfood
Limasso
01.2021 - 01.2023
- Company Overview: Clothing store in Limassol, Chypre
- Customer service / Service à la clientèle
- Cash management / Gestion de la caisse
- Kitchen duties / Tâches en cuisine
- Cleaning tasks / Tâches de nettoyage
- Serving clients on the terrace / Service aux clients en terrasse
- Maintain a neat and cleanliness of work environment
- Knowledge of chinese food and drinks
- Clothing store in Limassol, Chypre
Education
GED -
Lycée Bilingue De
Bafoussam, CAMEROUN01.2020
Skills
- Customer service
- Communication
- Multy-task
- Flexibility
- Sociable
- Cashier training
- Team collaboration
- Empathy and patience
- Coaching and mentoring
- Customer engagement
- Team management
Languages
- French
- English
Passion - Specialized Subject
Science
Personal Information
Age: 25
Timeline
Cashier Team Lead
HMS HOST
06.2024 - Current
CASHIER , CUSTOMER SERVICE
HAO Chinese Restaur Streetfood
01.2021 - 01.2023
GED -
Lycée Bilingue De
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