Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Neal

Toronto,ON

Summary

Passionate and results-oriented Growth and Strategy Manager with over six years of experience in customer success, project management, and relationship building within the financial technology sector. Demonstrated success in enhancing customer retention rates, optimizing onboarding processes, and driving engagement through strategic planning and effective communication.

Overview

4
4
years of professional experience

Work History

Growth & Strategy Manager

Humm Canada
06.2024 - 08.2025
  • Created and executed strategic initiatives to drive business growth, resulting in a 25% month-over-month revenue growth
  • Developed training programs for over 500 partners on effectively discussing and promoting financing options, leading to a over 60% increase in consumer awareness and utilization at partner locations
  • Collaborated cross-functionally with sales, marketing, and product teams to identify and address client needs, providing tailored solutions that contributed to a 20% increase in partner satisfaction scores

Account Manager

Humm Canada
05.2022 - 06.2024
  • Managed a diverse portfolio of 700+ enterprise, small, and medium partners, achieving a 30% growth in revenue through effective relationship management and targeted engagement strategies
  • Conducted regular partner meetings to assess needs and deliver customized solutions, resulting in a 95% retention rate, and strengthening long-term partnerships

Customer Success Lead

Humm Canada
12.2021 - 05.2022
  • Provided exceptional support to partners, ensuring successful onboarding and implementation of financial technology products
  • Collaborated with the product team to communicate customer feedback, and influence product enhancements

Education

Bachelor of Arts - Public Relations

University of Guelph-humber
Toronto
05-2018

Skills

Professional Skills: Effective Communication Relationship Building People Leadership Data Analysis and Decision Making Product Coaching and Training Creative Problem Solving

Technical Skills: Salesforce Hubspot Asana Figma Canva Confluence Microsoft Excel Adobe Software

Timeline

Growth & Strategy Manager

Humm Canada
06.2024 - 08.2025

Account Manager

Humm Canada
05.2022 - 06.2024

Customer Success Lead

Humm Canada
12.2021 - 05.2022

Bachelor of Arts - Public Relations

University of Guelph-humber
Rebecca Neal