Rebecca Mushata
BC
Overview
1
1
year of professional experience
Work History
Intake Legal Assistant
Legal Aid BC
04.2024 - 10.2024
- Answer visitor and phone inquiries, providing service information or referring to community resources.
- Schedule duty counsel appointments and prepare court rosters.
- Contact lawyers to arrange representation and issue contracts.
- Maintain and update client files and records in LABC systems.
- Build trust with clients using an empathetic, non-judgmental, and person-centered approach.
- Use active listening and de-escalation techniques to communicate with clients facing barriers.
- Complete client intake using a trauma-informed, anti-oppressive, and culturally sensitive approach.
- Promote equity and inclusion, advocating for access to justice for marginalized clients.
Shelter Attendant
Options Community Services
10.2023 - 02.2024
- Welcome and assist clients upon entering the shelter.
- Ensure a safe environment by monitoring and enforcing shelter rules.
- Respond promptly to emergencies, following established protocols.
- Coordinate daily activities and ensure access to meals and hygiene facilities.
- Maintain accurate records of client information and daily activities.
- Communicate effectively with clients, staff, and external agencies.
- Collaborate with team members to ensure smooth shelter operations.
- Keep the facility clean and report any maintenance issues.
- Provide crisis intervention and emotional support to clients.
- Connect clients with additional resources for ongoing support.
Administrative Assistant
Espoir Society
06.2023 - 10.2023
- Manage office supplies, equipment, and routine maintenance.
- Ensure the office environment is clean, organized, and well-maintained.
- Schedule appointments, meetings, and conferences efficiently.
- Input and manage data in spreadsheets, databases, and digital filing systems.
- Maintain accurate records in both physical and electronic formats.
- Assist with preparing reports and presentations.
- Answer and screen phone calls, emails, and other communications.
- Create, format, and edit documents, reports, and presentations.
- Organize and maintain both digital and physical files.
- Provide professional and courteous support to clients, customers, and visitors.
- Address inquiries and resolve issues in a timely manner.
Education
Bachelor of Arts - Criminology
Kwantlen Polytechnic University
04.2023
Skills
- Organized, reliable, and adaptable
- Strong communicator and team collaborator
- Empathetic with strong conflict resolution skills
- Experienced in record-keeping and documentation
- CPI-certified in crisis intervention
- First Aid and CPR certified
- FoodSafe Level 1 certified
- Mental Health First Aid certified
References
Available Upon Request
Timeline
Intake Legal Assistant
Legal Aid BC
04.2024 - 10.2024
Shelter Attendant
Options Community Services
10.2023 - 02.2024
Administrative Assistant
Espoir Society
06.2023 - 10.2023
Bachelor of Arts - Criminology
Kwantlen Polytechnic University