Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Middleton

Toronto,ON

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for the team.

Overview

17
17
years of professional experience

Work History

Assistant Director of Catering

Old Mill Toronto
03.2022 - Current
  • Proofread and edit all Catering Executives Banquet Event Orders and Floor plans before going out to all departments.
  • Host meetings with Banquet Chef and Banquet Manager to communicate and execute all weekly event details.
  • Monitor changes to all team members Banquet Event Orders ensuring that accurate information is communicated to all departments on a timely basis.
  • Lead weekly one-on-one coaching sessions with Catering Executives to help increase sales and coach team members on problem solving any event issues they may be handling with their clients.
  • Assist C.E.O and Catering Director with Blackout dates for maintenance repairs, film shoots, and festive dates.
  • Confirm and coordinate all weekly rentals from outside vendors such as specialty chairs and linen rentals.
  • Handle escalated customer concerns and contact negotiations to achieve optimal satisfaction for both parties and ensure a smooth event.
  • Confirm payroll time cards for office employees in ADP when the Director is away and assist the Director of Catering with performance reviews of employees.
  • Exposure to a unionized environment.

Senior Catering Executive

Old Mill Toronto
10.2018 - 03.2022
  • Assigned the more challenging meetings and events to finalize the floor plans and set up arrangements.
  • Worked independently from home and office during covid19 lockdowns to re-negotiate, postpone and cancel wedding contracts.
  • Worked with Chef, Marketing and C.E.O to recreate new covid19 friendly menus, floor plans and wedding packages during stage 3.
  • Worked closely with Marketing department to create pop-up wedding packages and outdoor markets to increase sales during covid19 closures.
  • Assist in software changes; moving files from 4D to EventPro and Opera.
  • Exceeded both monthly and annual sales targets.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Catering Executive

Old Mill Toronto
10.2008 - 10.2018
  • Respond to wedding and private event inquiries, both telephone & email, with speed and accuracy (within 24 hours)
  • Servicing arrangements for over 200+ events per year including: producing contracts, menu & event planning, customizing floor plans and arranging décor details.
  • Liaison between Executive Chef, Banquet Manager, Maintenance Department and Clients in a professional, friendly and diplomatic manner.
  • Proven track record in exceeding sales targets while maintaining company standards.
  • Received many positive customer service reviews on wedding wire.

Group Sales Coordinator

La Maquette –Berkeley Events
01.2005 - 01.2008
  • Organized corporate, social and wedding bookings for the venue.
  • Managed administrative logistics of events planning, including contract signing and menu planning.
  • Assisted in Human Recourse functions; weekly staff schedules, interviewing, & training staff.

Education

Wedding Event Management

George Brown College
Toronto, ON
2007

Skills

  • Meeting and Event Planning
  • Time Management Abilities
  • Exceptional Customer Service
  • Sales Expertise
  • Professional and Positive Attitude
  • Written and Verbal Communication Skills
  • Microsoft Word, Excel, Outlook

Timeline

Assistant Director of Catering

Old Mill Toronto
03.2022 - Current

Senior Catering Executive

Old Mill Toronto
10.2018 - 03.2022

Catering Executive

Old Mill Toronto
10.2008 - 10.2018

Group Sales Coordinator

La Maquette –Berkeley Events
01.2005 - 01.2008

Wedding Event Management

George Brown College

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Rebecca Middleton