Rebecca McLeod
Grande Cache
Summary
I have good interpersonal skills with a positive attitude. Dependable, reliable, honest and very willing to learn and develop new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Oilfield Medic
Pro-Medic
01.2022 - 11.2022
- Inspected equipment and resolved deficiencies prior to in-service operations.
- Conducted end-of-shift cleaning, sanitation and replenish equipment to provide an organized, sanitary workstation.
- Documented patient information, medical interventions and patient outcomes for accurate record-keeping.
- Took patient health histories and asked questions to determine cause of illness or injury.
- Administered first-aid treatment to reduce pain and minimize risk of complications.
Customer Service Representative
Carfinco
10.2019 - 04.2020
- Negotiate payment arrangements and discuss alternative solutions to make past due accounts current.
- Review accounts and maintain customer records by updating account information.
- Respond to emails, fax, and incoming calls as quickly and efficiently as possible.
- Resolve customer complaints in a professional manner.
- Process payments accurately.
- Good working relationships with other departments to reconcile accounts effectively.
- Use GPS tracking systems routinely.
Customer Service Representative
Bank Of Montreal
11.2012 - 05.2018
- Maintain customer information, and bank operations confidential.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Answer incoming calls and respond to emails professionally.
- Meet and exceed weekly sales targets consistently.
Education
Business Computer Software
Grande Prairie Regional College
Grande Prairie, Canada2005
Skills
- Strong client relations
- Critical thinking
- Proficient in cash management
- Active listener
- Attention to detail
- Problem solving
Certification
- Occupational First Aid Level 3
- H2S
Timeline
Oilfield Medic
Pro-Medic
01.2022 - 11.2022
Customer Service Representative
Carfinco
10.2019 - 04.2020
Customer Service Representative
Bank Of Montreal
11.2012 - 05.2018
Business Computer Software
Grande Prairie Regional College
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