REBECCA MCINTYRE
St. Catharines
Summary
Communication-focused Sales Professional with expertise in fostering relationships with customers and clients for sustained business growth. Expertise in communication strategies such as active listening, cultivating empathy and using open body language.
Driven to provide superior quality customer service.
Excellent ability to multitask and meet deadlines without compromising quality.
Overview
9
9
years of professional experience
Work History
Sales and Leasing Consultant
Performance Toyota
11.2021 - 03.2023
- Developed new business opportunities by networking within the community, participating in industry events, and cultivating referral sources.
- Maintained comprehensive knowledge of available inventory, pricing, promotions, and market trends to provide accurate information to clients.
- Supported efficient lease administration by preparing documentation accurately and promptly, ensuring timely execution of agreements.
- Boosted customer satisfaction by providing tailored solutions and excellent service during the car buying process.
- Increased repeat business by establishing strong relationships with clients and maintaining regular followups.
- Collaborated with finance department to secure competitive financing options for customers, streamlining the purchasing process.
- Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
- Organized and managed test drives for potential buyers to facilitate informed decision making.
- Maintained detailed knowledge of vehicle inventory, enabling efficient matching of client needs with available options.
- Prepared thorough documentation for each sale transaction including purchase agreements, trade-in evaluations, financing paperwork.
- Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Listened to customer needs and desires to identify and recommend optimal products.
Receptionist
Performance Toyota/Lexus
06.2021 - 11.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Answered central telephone system and directed calls accordingly.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collected payments from clients and updated daily deposit log.
- Updated garage register spreadsheets with current data.
- Effective liaison between customers and internal departments.
- Provided ongoing guest service.
- Reviewed and edited reception training material for accuracy and updated procedures.
- Trained new hire to perform required reception duties and advised on diverse practices to go above and beyond required duties.
Client Care Coordinator
Royal LePage NRC Realty
01.2017 - 09.2021
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided excellent customer service by following up with clients, and responding to incoming calls.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Handled client correspondence.
- Explained available properties for sale and services offered by Realtor.
- Developed marketing content such as promotional materials and advertisements for social media.
- Increased customer engagement through social media.
- Input new real estate listings and images on MLS (Multiple Listing Services).
- Preparation of offers, amendments and other related forms/documents using CREA WEBForms.
Unlicensed Real Estate Assistant
Royal LePage Niagara Real Estate Centre
01.2016 - 01.2017
- Liaised between clients and vendors and maintained effective lines of communication.
- Responded to client inquiries and asked appropriate questions to facilitate resolution.
- Answered customer questions via telephone and email.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Coordinated appointments to show marketed properties.
- Managed websites and social media channels.
- Coordinated leads management with Buffini CRM software.
- Prepared documents such as purchase agreements and disclosures and used CREA Webforms to complete paperwork.
- Input listings in MLS (Multiple Listing Services).
- Attended buyer and listing consultation appointments.
Nutritional Sales Advisor /Marketing Coordinator
Nutrition House- Pen Centre
01.2014 - 01.2016
- Engaged with customers to effectively build rapport and lasting relationships.
- Advised customers regarding an extensive line of products, including vitamins and nutritional supplements.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Trained and mentored new sales representatives.
- Planned and carried out successful marketing events, trade shows and health clinics.
- Revitalized web content and social media profiles with new and interesting content.
- Created partnership proposals and implemented cross-promotional events.
- Coordinated advertising with The Brock Press and The St. Catharines Standard.
Education
No Degree - Automotive Business School of Canada
Georgian College
Barrie, ON10.2021
Working The Streets Niagara - Frontline Worker
Working The Streets Niagara
St. Catharines2021
Business Law - Part - Time Studies
Niagara College
Niagara-on-the-Lake, ON2020
Land, Structure And Real Estate Trading
Ontario Real Estate College
2019
Real Estate As A Professional Career
Ontario Real Estate College
2018
Business Administration - Marketing
Niagara College
Niagara-on-the-Lake, ON2003
Skills
- Verbal and Written Communication
- Microsoft Office Suite
- Google Workspace
- Adobe Photoshop
- Strong Organizational Skills
- Database and Client Management Systems
- Social Media Updating
- Critical Thinking
- Customer Service
- Meticulous Attention to Detail
- Task Prioritization
Timeline
Sales and Leasing Consultant
Performance Toyota
11.2021 - 03.2023
Receptionist
Performance Toyota/Lexus
06.2021 - 11.2021
Client Care Coordinator
Royal LePage NRC Realty
01.2017 - 09.2021
Unlicensed Real Estate Assistant
Royal LePage Niagara Real Estate Centre
01.2016 - 01.2017
Nutritional Sales Advisor /Marketing Coordinator
Nutrition House- Pen Centre
01.2014 - 01.2016
No Degree - Automotive Business School of Canada
Georgian College
Working The Streets Niagara - Frontline Worker
Working The Streets Niagara
Business Law - Part - Time Studies
Niagara College
Land, Structure And Real Estate Trading
Ontario Real Estate College
Real Estate As A Professional Career
Ontario Real Estate College
Business Administration - Marketing
Niagara College
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