Rebecca McClendon

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Customized support strategies for high-priority clients to ensure their specific needs were met.
• Improved resolution time with effective problem-solving for customer complaints.
• Analyzed customer service metrics to identify trends and develop strategies for improvement.
• Investigated and resolved customer inquiries and complaints quickly.
• Investigated and resolved accounting, service and delivery concerns.
• Cross-trained and provided backup support for organizational leadership.
• Implemented and developed customer service training processes.

• Managed daily operations for successful small business, ensuring efficient processes and quality services.
• Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
• Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
• Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
• Established loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Enhanced company reputation by consistently delivering exceptional service quality to customers.
• Researched trends and current innovations to determine competition and develop competitive pricing points.
• Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
• Fostered positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
• Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
• Achieved consistent growth with careful planning and execution of business development initiatives.
• Implemented cost-saving measures without compromising on product or service quality.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Handled confidential and sensitive information with discretion and tact.

• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
• Used advanced software to prepare documents, reports, and presentations.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Improved document management and accessibility with creation of centralized digital repository.
• Enabled timely project completion by coordinating resources and timelines across multiple departments.
• Enhanced efficiency of meeting outcomes by preparing detailed minutes and action items.

• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Handled confidential and sensitive information with discretion and tact.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Organized and coordinated conferences and monthly meetings.
• Served as liaison between departments to facilitate effective communication throughout the company.
• Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
• Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
• Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
• Used advanced software to prepare documents, reports, and presentations.
• Answered high volume of phone calls and email inquiries.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Supported strategic planning sessions, providing logistical support and compiling necessary background materials.
• Fostered positive work environment, organizing team-building activities and events.
• Filed paperwork and organized computer-based information.