Rebecca Maldonado
Security Dispatcher
Keswick,Ontario
Quote
The mind is everything. What you think, you become.
Gautama Buddha
Summary
Observant and vigilant CCTV dispatcher with expertise in digital CCTV systems including Lenel Onguard and Lawsoft. With a 4-year background dedicated to maintaining and monitoring CCTV security systems in both the entertainment and aviation industries, I possess extensive knowledge of security standards, TSA regulations, and investigation procedures. My confidence lies in promptly addressing incoming emergency and non-emergency calls for assistance, initiating outbound communications with security personnel, police, fire, and medical agencies, all while skillfully managing data entry tasks. Consistently contributing to the collective success of the team, I embody an unwavering work ethic, a meticulous eye for detail, and the ability to adapt swiftly to rapidly evolving circumstances.
At home, I currently freelance 2d art illustrations, animations, as well as teaching myself Python coding launguage to cultivate new skills. Thanks to my previous employments, I know how to be patient and communicate effectively with my customers, myself, and team members and resolve most issues in a timely manner. I have a strong sense of ambition and I'm always willing to take it a step further if possible. As an ever growing person, I am always ready to gain new experiences every day and further develop my skills and assets. It's never too late to stop learning!
Overview
8
8
years of professional experience
4
4
years of post-secondary education
6
6
Certificates
Skills
Computer-aided dispatching
Work History
Security Dispatcher
American Dream
East Rutherford, NJ
07.2022 - 04.2024
- Monitor surveillance systems, monitor daily mall environment and personnel, responsible for leveraging two-way radio or telephone for emergency and non-emergency assistance and dispatching patrol officers, NJSP, FD and/or other work department personnel when needed.
- Reduced risks and emergency response issues by observing public safety field units.
- Provide clear instructions and enforce security policies with authority, monitor and track suspicious personnel or activity within the designated location or within SIMPLEX Fire System to ensure safety, collaborating with NJSP, EMS, and FD when needed.
- Maintain an average of 100+ daily logs in CAD system, organize and accurately record data in CAD system, communicate details of situations and locations effectively with other team members, units, and/or departments.
Security Alarm Dispatcher
Global Elite Group
Newark, NJ
03.2019 - 12.2022
- Main role: maintain and uphold safety protocol under United Airlines and TSA regulations, provide clear instructions and enforce security policies with authority, resolve and conduct short interviews and investigations on personnel whom triggered alarms, dispatch security rovers to triggered alarms and search for personnel if need be, dispatch port authority and TSA supervisors on passenger breaches if need be, have full knowledge of Lenel Onguard, monitor surveillance systems, refresh access levels on new airport badges on personnel who are unable to access certain doors and gates, maintain an average of 40+ daily logs of triggered alarms, organize and accurately record data.
- Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
- Secondary role: facilitate safety and regulations in an airport environment, conduct aviation security searches and checks for international flights, maintaining and upholding safety protocol under TSA regulations, conduct customer service, monitor daily airport environment and personnel, escort personnel when needed, maintain daily logs and perform security checks of airport personnel working on flights.
Artist Freelancer
Myself
Boynton Beach, Newark, FL, NJ
11.2017 - Current
- Interact with clients for illustration and 2d-animation related projects, provide feedback and suggestions with current clients in a timely manner.
- Established and maintained productive, professional working relationships to promote beneficial project results.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Created custom drawings and paintings using digital programs such as Clip Studio Paint and Photoshop.
Intern - Costume & Prop Making
Phoenix Productions
Wilton Manors, FL
07.2016 - 09.2016
- Assembled and utilized materials to mass produce, fabricated craft materials, sculpting and painting using high quality products, restored clients’ items
- Basic knowledge and established new skills on hardware tools and materials, developed a better understanding of products and networking, encouraged new products for sale
- Interacted with customers by phone, email, or in-person to provide information.
Certification
Certified Security Officer, SORA
Education
Bachelor of Science - Game Art & Design
The Art Institute of Fort Lauderdale Inc
Fort Lauderdale, FL 08.2012 - 12.2016
Timeline
Cybersecurity Threat Vectors and Mitigation, COURSERA
04-2024
Introduction to Networking and Cloud Computing, COURSERA
03-2024
Introduction to Computers and Operating Systems and Security, COURSERA
01-2024
ICS & NIMS Certified, FEMA - ICS100, ICS200, IS700,IS800
04-2023
Certified 911 Police Officer, NECI911
04-2023
Certified Security Officer, SORA
02-2023
Security Dispatcher
American Dream
07.2022 - 04.2024
Security Alarm Dispatcher
Global Elite Group
03.2019 - 12.2022
Artist Freelancer
Myself
11.2017 - Current
Intern - Costume & Prop Making
Phoenix Productions
07.2016 - 09.2016
Bachelor of Science - Game Art & Design
The Art Institute of Fort Lauderdale Inc
08.2012 - 12.2016
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