Rebecca Lutton
Marina
Summary
Possesses a strong foundation in analytical thinking and collaborative teamwork, with a keen interest in advancing within professional hospitality settings. Brings adaptability and a quick ability to master new concepts in fast-paced, dynamic environments. Demonstrates proven skills in guest service excellence, operational efficiency, and effective communication. Eager to further develop problem-solving abilities and interpersonal expertise to create memorable guest experiences in a hospitality centric role.
Overview
3
3
years of professional experience
Work History
Intern
Pebble Beach Scholars Program
10.2024 - Current
- Immersive cross-training in all areas of the resort
- Hostess at Peppoli, a fine dining restaurant, responsible for coordinating the dining room layout, setting the pace for kitchen and servers, and ensuring seamless communication across resort departments.
- Gaining valuable experience working in the hospitality industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions in a fast paced environment
- Efficiently served an average of 130 guests per shift, contributing to generating an average nightly profit of $70,000 by delivering exceptional customer experiences and ensuring operational excellence.
Associate Banker
Bank of Montreal
05.2023 - 08.2024
- Company Overview: Bank of the West transitioned to BMO (Bank of Montreal) Assumed a promotion to Associate Banker at a new branch location
- Extensive knowledge on managing new accounts, loans, credit cards, and financial advisory as well as cash handling
- Managed a cash portfolio of $25,000, ensuring accuracy, efficiency, and adherence to strict financial protocols.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
Flex Teller
Bank of the West
08.2022 - 05.2023
- Delivered exceptional customer service, providing reassurance and support to members during stressful financial situations while efficiently handling transactions.
- Built lasting relationships with customers, fostering trust and increasing their confidence in the financial institution.
- Managed a variety of responsibilities, including reconciling transactions in compliance with bank directives, preparing daily balancing reports, detecting and preventing fraud, and engaging in customer outreach and product sales.
- Disbursed cash and checks accurately while balancing and maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Education
Bachelor's Degree - Sustainable Hospitality & Tourism Management
California State University Monterey Bay
Marina, CA05-2026
AA - Social and Behavioral Sciences
Modesto Junior College
Modesto, CA05.2024
High School Diploma -
Waterford High School
Waterford, CA05.2021
Skills
- Cash handling
- Efficient, complex problem solving
- Exceptional customer service
- Verbal and written communication
- Experience in leadership roles
- Open minded and quick learner
- Extensive Public Speaking experience
- Teamwork and collaboration
- Goal-oriented mindset
- Interpersonal and social skills
- Professionalism and etiquette
Affiliations
- NEWH: The Hospitality Industry Network, 2025
- PCMA: Professional Conference and Meeting Planner Association, 2025
- CSUMB Hospitality Club
Timeline
Intern
Pebble Beach Scholars Program
10.2024 - Current
Associate Banker
Bank of Montreal
05.2023 - 08.2024
Flex Teller
Bank of the West
08.2022 - 05.2023
High School Diploma -
Waterford High School
Bachelor's Degree - Sustainable Hospitality & Tourism Management
California State University Monterey Bay
AA - Social and Behavioral Sciences
Modesto Junior College
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