Rebecca Lulu
Winnipeg,MB
Overview
8
8
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Front Desk Receptionist
Reh-Fit
Winnipeg, Manitoba
06.2023 - Current
- Assist customers with general complaints.
- Schedule appointments, using manual or computerized systems
- Record bookings, handle credit card checks, receive payment, issue receipts.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Customer Service Specialist/Network Representative
Skip The Dishes
Winnipeg, Manitoba
09.2018 - 07.2023
- Assist couriers via call and chat with day-to-day operations
- Communicate with other teams and customers to provide world-class service for all network partners
- Diagnosing problems and implementing/suggesting solutions
- Monitor real-time city and courier KPIs
- Communicate with couriers about the expectations of the company and ensure that we set them up for success
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Crew Member
Za Pizza Bistro
Winnipeg, Manitoba
03.2017 - 07.2018
- Guide customers through the ordering process and provide world-class customer service
- Maintain cleanliness in the restaurant
- Process payments using a POS system
- Cook the food according to restaurant standards
- Prep the ingredients
- Serve alcohol to customers in a safe and appropriate manner
Education
BBA - General Studies
University of Winnipeg
Winnipeg, MB 05.2001 -
Bachelor of Science - Applied Computer Science
University of Winnipeg
Winnipeg, MB 05.2001 -
High School Diploma -
École Secondaire Kelvin High School
Winnipeg, MB 05.2014 - 06.2018
Skills
Certification
CPR Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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