Overview
Work History
Education
Skills
Certification
Work Availability
AdministrativeAssistant

Rebecca Lulu

Winnipeg,MB

Overview

8
8
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Front Desk Receptionist

Reh-Fit
Winnipeg, Manitoba
06.2023 - Current
  • Assist customers with general complaints.
  • Schedule appointments, using manual or computerized systems
  • Record bookings, handle credit card checks, receive payment, issue receipts.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed data entry and filing to keep records updated for easy retrieval.

Customer Service Specialist/Network Representative

Skip The Dishes
Winnipeg, Manitoba
09.2018 - 07.2023
  • Assist couriers via call and chat with day-to-day operations
  • Communicate with other teams and customers to provide world-class service for all network partners
  • Diagnosing problems and implementing/suggesting solutions
  • Monitor real-time city and courier KPIs
  • Communicate with couriers about the expectations of the company and ensure that we set them up for success
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.

Crew Member

Za Pizza Bistro
Winnipeg, Manitoba
03.2017 - 07.2018
  • Guide customers through the ordering process and provide world-class customer service
  • Maintain cleanliness in the restaurant
  • Process payments using a POS system
  • Cook the food according to restaurant standards
  • Prep the ingredients
  • Serve alcohol to customers in a safe and appropriate manner

Education

BBA - General Studies

University of Winnipeg
Winnipeg, MB
05.2001 -

Bachelor of Science - Applied Computer Science

University of Winnipeg
Winnipeg, MB
05.2001 -

High School Diploma -

École Secondaire Kelvin High School
Winnipeg, MB
05.2014 - 06.2018

Skills

Certification

CPR Certification

Work Availability

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Rebecca Lulu