Rebecca Lulu
Winnipeg,MB
Overview
8
8
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Front Desk Receptionist
Reh-Fit
Winnipeg, Manitoba
06.2023 - Current
- Assist customers with general complaints.
- Schedule appointments, using manual or computerized systems
- Record bookings, handle credit card checks, receive payment, issue receipts.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Customer Service Specialist/Network Representative
Skip The Dishes
Winnipeg, Manitoba
09.2018 - 07.2023
- Assist couriers via call and chat with day-to-day operations
- Communicate with other teams and customers to provide world-class service for all network partners
- Diagnosing problems and implementing/suggesting solutions
- Monitor real-time city and courier KPIs
- Communicate with couriers about the expectations of the company and ensure that we set them up for success
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Crew Member
Za Pizza Bistro
Winnipeg, Manitoba
03.2017 - 07.2018
- Guide customers through the ordering process and provide world-class customer service
- Maintain cleanliness in the restaurant
- Process payments using a POS system
- Cook the food according to restaurant standards
- Prep the ingredients
- Serve alcohol to customers in a safe and appropriate manner
Education
BBA - General Studies
University of Winnipeg
Winnipeg, MB 05.2001 -
Bachelor of Science - Applied Computer Science
University of Winnipeg
Winnipeg, MB 05.2001 -
High School Diploma -
École Secondaire Kelvin High School
Winnipeg, MB 05.2014 - 06.2018
Skills
Microsoft Office
File organization
Administrative support
Listening skills
Cash handling
Front office management
Customer service
Figma
Canva
Nodejs
SQL
HTML
JavaScript
Microsoft Office
Listening skills
Administrative support
File organization
Data entry
Certification
CPR Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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