Rebecca Kingsbury
Mount Elgin,ON
Summary
Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Built career of 3 years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.
Overview
9
9
years of professional experience
Work History
Food and Beverage Manager
Oxford Hills Golf Club
02.2022 - Current
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service. Maintaining a 95% costumer satisfaction rating.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Coordinated with kitchen team to design limited-time offers, generating increased interest and repeat business.
- Maintained highest standards for beverage quality and service.
- Increased food and beverage sales from previous years.
- Organized successful special events that contributed to increased sales figures.
- Enhanced operational efficiency, deploying new point-of-sale system that expedited service and improved transaction accuracy.
Server
Front Porch Southern Restaurant
01.2023 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Health Care Assistant
Victorian Order of Nursing
03.2016 - 03.2023
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patients overall needs
Event Bartender
Self Employed Services
05.2015 - 01.2020
- Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
- Skillfully managed cash transactions while maintaining accurate accounting records throughout each shift.
- Creating successful marketing and advertisement for business.
- Showcased extensive knowledge of various cocktails, spirits, wine, and beer offerings, assisting guests in making informed choices.
- Building personalized cocktail menus for each event.
Education
Mixology
Fanshawe College of Applied Arts And Technology
London, ONPersonal Support Worker - Health Care
Fanshawe College
Woodstock, ON03.2016
Skills
- Food and Beverage Operations
- Cost Control
- Wine pairing
- Menu development
- Front of House Management
- Event Coordination
- Staff Supervision
- Scheduling Staff
- Managing Reservations and Large Parties
Languages
French
Limited Working
Timeline
Server
Front Porch Southern Restaurant
01.2023 - 06.2023
Food and Beverage Manager
Oxford Hills Golf Club
02.2022 - Current
Health Care Assistant
Victorian Order of Nursing
03.2016 - 03.2023
Event Bartender
Self Employed Services
05.2015 - 01.2020
Mixology
Fanshawe College of Applied Arts And Technology
Personal Support Worker - Health Care
Fanshawe College
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