Rebecca Kendarji
Laval,QC
Summary
Known for managing complex workflows, coordinating teams, and delivering results under pressure with 9 years in the airline industry. Experienced in scheduling, reporting, training, and resolving high-stakes situations with professionalism and sound judgment. A proactive, detail-oriented professional who brings structure, discretion, and calm to fast-moving environments.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Airline Customer Experience Supervisor
Transol Aviation/Samsic
Dorval, Quebec
09.2018 - 10.2025
- Supervised customer service team, ensuring consistent delivery of high-quality service.
- Developed comprehensive training programs focused on customer interaction and service excellence.
- Managed daily scheduling and workflow, optimizing team efficiency and coverage.
- Resolved complex customer inquiries and escalated complaints, facilitating effective communication.
- Maintained current knowledge of company products, services, policies, and procedures.
- Demonstrated strong problem-solving skills to address issues efficiently.
- Completed post-flight reports analyzing operational performance.
- Conducted safety checks before, during, and after the parade to ensure everyone's safety.
Airline Customer Service Lead
Swissport
Dorval, Quebec
02.2016 - 09.2018
- Led customer service team to provide exceptional support, resulting in increased customer satisfaction.
- Resolved complex customer inquiries and complaints promptly, fostering positive customer relationships.
- Coached and motivated new agents, enhancing their knowledge and performance to improve overall service quality.
- Trained staff on procedures and effective customer interaction techniques.
- Collaborated with departments to swiftly resolve customer issues.
- Coordinated scheduling to optimize team efficiency during peak hours.
- Promoted workplace safety by ensuring compliance with safety guidelines across the team.
Skills
- Organized & A Planner
- Perfectionist
- Customer service
- Team leadership
- Employee training
- Task prioritization
- Multitasking skills
- Attention to detail
- Conflict resolution
- Cultural awareness
- Professional demeanor
- Positive attitude
- Goal planning
Certification
Team Management Coaching -G2 Ascension Coaching
Timeline
Airline Customer Experience Supervisor
Transol Aviation/Samsic
09.2018 - 10.2025
Airline Customer Service Lead
Swissport
02.2016 - 09.2018