Rebecca Kasongo
London,ON
Summary
Compassionate care professional skilled in providing daily living assistance as well as planning and executing engaging activities. Committed to providing a safe and comfortable environment for clients, while maintaining their independence and dignity. Proven ability to liaise with families and health care professionals to ensure optimal care for clients. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
5
5
years of professional experience
Work History
Personal Support Worker
IAID health care services
Windsor, Ontario
10.2024 - 09.2025
- Assisted clients with daily living activities and personal care routines.
- Monitored client health and reported changes to nursing staff promptly.
- Implemented individualized care plans tailored to client needs and preferences.
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Provided personal hygiene assistance including oral care, shampooing hair, changing bed linens.
- Reported concerns to nurse supervisor to promote optimal care.
- Maintained daily living standards by assisting clients with personal hygiene needs.
Personal Support Worker
Carefor
Ottawa, ON
09.2023 - 10.2024
- Expertise in assisting with activities of daily living including meal preparation, medication reminders, errands and light housekeeping duties.
- Facilitated group activities designed to promote physical well-being, socialization skills, cognitive functioning and self-esteem.
- Demonstrated expertise in communicating clearly with clients, families, healthcare professionals and other staff members.
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- Responded to resident dining needs and assisted with feeding.
- Monitored client health and reported changes to nursing staff promptly.
- Assisted clients with daily activities such as bathing, dressing, and grooming.
Personal Support Worker
Stirling Park Retirement Community
Ottawa, ON
05.2022 - 07.2022
- Demonstrated ability to provide emotional support and guidance for individuals in need.
- Expertise in assisting with activities of daily living including meal preparation, medication reminders, errands and light housekeeping duties.
- Adept at documenting progress notes and updating medical records according to established protocols.
- Proficient in providing personal care such as bathing, dressing, grooming and toileting.
Customer Service Representative
Winners
Ottawa, ON
11.2020 - 10.2021
- Followed up with customers regarding product functionality and overall satisfaction.
- Developed strong customer relationships and loyalty through effective communication.
- Processed customer adjustments to maintain financial accounts.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
Education
Diploma - Pharmacy
Algonquin career academy
Personal Support Worker -
Algonquin College
Ontario Secondary School Diploma (OSSD) -
Bell High School
Timeline
Personal Support Worker
IAID health care services
10.2024 - 09.2025
Personal Support Worker
Carefor
09.2023 - 10.2024
Personal Support Worker
Stirling Park Retirement Community
05.2022 - 07.2022
Customer Service Representative
Winners
11.2020 - 10.2021
Diploma - Pharmacy
Algonquin career academy
Personal Support Worker -
Algonquin College
Ontario Secondary School Diploma (OSSD) -
Bell High School