Rebecca Jokerst
Sunbury,OH
Summary
Proven ability to provide excellent customer service and skilled at identifying and anticipating problems while providing solutions. With the ability to multitask in a fast-paced environment, I am looking for professional growth while aiming to leverage my abilities to successfully fill the Director, Market Access and Medical Policy, Genetic and Specialty Diagnostic Testing position by applying a creative and analytical approach to operations for continuous process improvement. Excels through mentoring, training and empowering team to excel in performance.
Overview
19
19
years of professional experience
Work History
Project Manager
Laboratory Corporation of America
01.2024 - Current
- Responsible for the successful delivery of assigned After Market Testing projects.
- Ensure that project and program specifications and deliverables are consistent with corporate and client expectations.
- Ensure that timelines are clearly documented and agreed, according to client, program and internal requirements.
- Coordinate and implement plans associated with logistics, specimen management, data management, laboratory operations and third-party vendors, as required.
- Coordinate timelines and resource requirements with other functional areas of Labcorp as each program requires.
- Utilize LCLS and Periscope to pull reports, check test status, investigate problem specimens/resolutions, and other general inquiries.
- Use of Salesforce for new account entries and Workfront for creations of tailored requisition for each contracted program.
- Address quality events, such as CAPAs and Customer Client complaint Records.
- Organize kick-off meetings and/or training sessions as required to communicate study/program requirements internally and externally i.e. Lab Alerts & Purchase Order numbers.
- Document all required study training in project files.
- Provide daily management of the project through internal and external coordination and follow up during the project life cycle.
- Manage account setup and communication with program locations.
- Interact with Project Team members to resolve and troubleshoot problems related to specimens, result reporting and site compliance.
- Provides Sponsors and Health Care Providers with resolutions to problems and proactively anticipates possible risks for successful project delivery.
- Review status of assigned projects through weekly meetings with direct manager and outside clients.
- Provide additional updates to the Corporate Business Development & Client Finance teams as needed.
- Maintain clear and frequent communications with appropriate internal departments & clients regarding status updates.
- Manage program budget, create manual billing spreadsheets for program activities to ensure budget aligns with contract.
- Maintain up-to-date project status parameters within the company electronic tracking tools and databases.
Problem Resolution Specialist, Hospital Services
Laboratory Corporation of America
03.2020 - 01.2024
- Medical Technologist Hospital Services liaison for accounts in the North Central Division.
- Actively working with accounts to reduce the amount of patient recollects by researching for additional specimens in other LabCorp facilities.
- Facilitate specimen transportation to other in-house departments or for outside reference laboratories.
- Participated in regular meetings with senior management personnel discussing areas needing improvement in terms of problem resolution practices.
- Generated detailed documentation outlining steps taken during problem resolution process.
- Consistently met or exceeded assigned targets for resolving customer inquiries within established time frames.
- Utilized excellent communication skills to explain complex technical concepts.
- Built relationships with customers through proactive engagement initiatives such as follow-up calls or emails.
Technologist, Inbound Customer Service Support Agent
Laboratory Corporation of America
07.2018 - 03.2020
- Liaison between the laboratory and our customers in response to inquiries and problems which involved research, troubleshooting and resolving customer problems.
- Monitor, analyze, and evaluate KPI and metrics for satisfactory performance.
- Use my medical laboratory experience and knowledge to respond to customer inquiries, problems, and testing methodology/information.
- Research complex issues and questions using multiple databases.
- Ability to work with internal and external resources to deliver expedited problem resolution.
- Provide education and status on customer requests.
- Conduct investigations for missing specimens, no find specimens, and major name discrepancies.
- Collect the appropriate documentation as required by company policies, Federal Law, CLIA, and CAP guidelines.
Medical Technologist – Send Out Department
Nationwide Children's Hospital
09.2013 - 07.2018
- Process specimens for testing: specimen labeling, centrifugation, and separating serum/plasma/fluids/tissues in accordance with departmental policy.
- Wrote Stand Operating Procedures and on-call fact sheets for the department staff.
- Responsible for quarterly review of materials.
- Prepared and presented Continuing Education meetings.
- Revised and updated department Reference Laboratory Agreement Contracts.
- Understand the necessity of proper handling and storage of many different types of specimens for maintaining viability.
- Completed Department of Transportation and International Air Transport Association training as required for shipping infectious substances.
- Proficient in hospital and federal regulations for shipping biological materials both domestically and internationally.
- Maintain knowledge of processing protocols and basic information related to testing criteria.
- Provide accurate and complete documentation.
- Utilize a basic understanding of human biology including technical operations and medical applications/implications.
- Demonstrate the ability to adjust to change and handle interruptions and function with changing circumstances.
- Resulting Medical Reports in EPIC.
- Compliant with CAP regulations, HIPPA Regulations, and Hospital Protocol/Procedure.
- Reviewed and updated procedures as needed.
Clinical Cytogenetic Laboratory Technologist
Oakwood Hospital and Medical Center
07.2012 - 09.2013
- Microscope analysis of human cells for indications that a cell is abnormal and/or disease; Examine slides microscopically to mark chromosomal rearrangements that indicate genetic abnormalities.
- Proficient in both in-situ and flask cell culturing and harvesting of Bone Marrow, Peripheral Blood, Amniotic Fluid, Chorionic Villi, Products of Conception, Pericardial Fluid, and Tissue Fragments.
- Staining metaphases of prepared and aged slides for diagnostic purposes; Proficient in the manual dropping method of constitutional and leukemic specimens.
- Competent in coverslip drying and staining of prenatal specimens.
- Knowledge of the four stages of the cell cycle as it relates to Cytogenetics.
- Knowledge of synchronized harvest techniques.
- Routinely performed G-Banding, C-Banding, and NOR's as needed.
- Familiar with Nomenclature and various genetic abnormalities.
- Comfortable with Applied Spectral Imaging computer software for capturing metaphases for analysis and karyotypes.
- Knowledgeable of reagents, media, and mitogens that optimize test results for specific leukemic, prenatal, and constitutional studies.
- Accessioning specimens to determine the tests needed for suspected diagnosis.
- Understand the importance of acceptable turnaround time and preliminary results for physicians and patients.
- Effective communication and documentation skills with management and co-workers.
- FISH and Microarray Analysis.
- Compliant with CAP regulations, HIPPA Regulations, and Hospital Protocol/Procedure.
- QA and compliance as required for a position of complex bench work; maintained up to date knowledge of procedures and protocols.
Clinical Cytogenetic Laboratory Technician
Henry Ford Health System
07.2006 - 07.2012
- Performed chemical, cytological, hematologic, histologic, microscopic, immunologic specimen preparation procedures on blood and other biological material according to hospital and laboratory protocol involving various laboratory instruments.
- Performed preventative maintenance, quality control checks, and troubleshooting laboratory equipment.
- Complied with CLIA and CAP procedures and protocols including environmental safety control.
- Other laboratory duties were as follows: Flask cultures of bone marrow, whole blood, lymph nodes, and pericardial fluids.
- Harvesting cultures and karyotyping chromosomes.
- Experienced with dropping of cells with a hot plate and in a thermatron.
- G - Banding and C- Banding chromosomes.
- Microscope analysis.
- Operating the Autoclave equipment and utilizing proper sterilization techniques.
- Trained students, residents, and fellows in cytogenetic laboratory operations.
- Maintained and managed inventory of laboratory supplies.
- Accessioned hospital paperwork and specimens.
Education
Bachelor of Science - Criminal Justice
Ferris State University
Big Rapids, MI05.2012
Associate of Applied Science - Law Enforcement
Macomb Community College
Clinton Township, MI05.2009
Associate of General Studies - US
Macomb Community College
Warren, MI01.2008
Skills
- Account and Project Management
- Report Preparation
- Client Relationship Management
- Investigative Auditing
- Laboratory Information System (LIS)
- Work flow planning and organization
- Project/program tracking and reporting
- Excellent verbal and written communication skills
- Strategic planning and scheduling
- Cross-departmental coordination and collaboration
Timeline
Project Manager
Laboratory Corporation of America
01.2024 - Current
Problem Resolution Specialist, Hospital Services
Laboratory Corporation of America
03.2020 - 01.2024
Technologist, Inbound Customer Service Support Agent
Laboratory Corporation of America
07.2018 - 03.2020
Medical Technologist – Send Out Department
Nationwide Children's Hospital
09.2013 - 07.2018
Clinical Cytogenetic Laboratory Technologist
Oakwood Hospital and Medical Center
07.2012 - 09.2013
Clinical Cytogenetic Laboratory Technician
Henry Ford Health System
07.2006 - 07.2012
Bachelor of Science - Criminal Justice
Ferris State University
Associate of Applied Science - Law Enforcement
Macomb Community College
Associate of General Studies - US
Macomb Community College
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