Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebecca Jenkins

Truckee

Summary

Currently a detail-oriented Pharmacy Technician at CVS Pharmacy with proven problem-solving skills and a commitment to patient satisfaction. Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences

Overview

12
12
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
07.2024 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Collected co-payments or full payments from customers.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.

Sales Associate

CVS
03.2024 - 07.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Sales Associate

Family Dollar
05.2016 - 02.2017
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

Sales Assistant

Victoria Secret
12.2015 - 02.2016
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Salesperson

Swarovski Crystal
02.2013 - 05.2013
  • Developed relationships with clients for increased loyalty and repeat business.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Medical Assistant

Forte Family Practice
01.2013 - 02.2013
  • Performed medical records management, including filing, organizing and scanning documents.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

Education

Medical Assisting -

MTI College
Sacramento, CA
11-2012

High School Diploma -

Rio Linda High School
Sacramento, CA
06-2011

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Medication dispensing
  • Patient confidentiality
  • Processing payments
  • Verifying orders
  • Point of sale systems proficiency
  • Resolving customer issues

Certification

  • CPhT - Certified Pharmacy Technician
  • CMA - Certified Medical Assistant

Timeline

Pharmacy Technician

CVS Pharmacy
07.2024 - Current

Sales Associate

CVS
03.2024 - 07.2024

Sales Associate

Family Dollar
05.2016 - 02.2017

Sales Assistant

Victoria Secret
12.2015 - 02.2016

Salesperson

Swarovski Crystal
02.2013 - 05.2013

Medical Assistant

Forte Family Practice
01.2013 - 02.2013

Medical Assisting -

MTI College

High School Diploma -

Rio Linda High School

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Rebecca Jenkins