Rebecca Jackson
Chatham,ON
Summary
Knowledgeable and dedicated individual with extensive customer service experience in retail, laboratory, and academic settings. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients, team members, and supervisors. Motivated to maintain customer satisfaction and contribute to organization's success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and contributing to a positive work environment.
Overview
13
13
years of professional experience
Work History
Retail Team Member
The Beer Store
06.2022 - Current
- Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
- Ensured high level of customer satisfaction with efficient problem solving when handling sales.
- Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
- Kept calm and applied strong problem solving skills to manage interactions with challenging customers.
- Using data processing computer program completed inventory and gathered information for ordering products.
- Provided orientation and training for new team members.
Seed Quality Testing Specialist
Corteva Agriscience
11.2019 - 10.2021
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Evaluated seed samples to collect data for supply chain.
- Compiled data for evaluation and purity testing.
- Assisted in data evaluations.
- Exercised versatility in fast-paced, agile work environment.
Seed Quality Technician
Corteva Agriscience
09.2018 - 11.2018
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Compiled data for evaluation.
- Assisted in data audits.
- Collaborated with cross-functional teams to ensure consistent adherence to quality standards throughout the entire production process.
- Implemented process improvements, resulting in increased productivity while maintaining strict adherence to quality standards.
- Conducted investigations into questionable test results.
Virtual Administrative Assistant
A.E. Jackson Consultants Inc.
01.2011 - 09.2018
- Enhanced client relations through prompt resolution of inquiries via phone or email.
- Facilitated smooth operations by managing office supply inventory, ordering supplies as needed to avoid any shortages or delays in daily tasks.
- Improved client satisfaction by managing calendars, scheduling meetings, and organizing travel arrangements for owner.
- Processed invoices, payments, receipts and other financial transactions accurately.
- Created and maintained virtual filing systems for documents and records.
- Proof read presentations and final reports.
Landscape Team Lead & Teaching Assistant
University Of Guelph/Ridgetown Campus
03.2015 - 03.2016
- Trained new team members by relaying information on college procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and team recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to college values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Supported Horticulture Professor with teaching assignments.
- Maintained positive working relationships with other college staff including faculty.
Education
Associate Diploma - Horticulture
University of Guelph/Ridgetown Campus
Ridgetown, ON03.2014
Advanced Diploma - Culinary Management
George Brown College
Toronto, ON03.2010
Skills
Store maintenance
Cash Handling Accuracy
Goal-oriented mindset
Reliability and punctuality
Customer service orientation
Attention to detail
Proficient in technology
Courteous
Able to multi-task
Calm under pressure
Languages
English
Full Professional
Timeline
Retail Team Member
The Beer Store
06.2022 - Current
Seed Quality Testing Specialist
Corteva Agriscience
11.2019 - 10.2021
Seed Quality Technician
Corteva Agriscience
09.2018 - 11.2018
Landscape Team Lead & Teaching Assistant
University Of Guelph/Ridgetown Campus
03.2015 - 03.2016
Virtual Administrative Assistant
A.E. Jackson Consultants Inc.
01.2011 - 09.2018
Associate Diploma - Horticulture
University of Guelph/Ridgetown Campus
Advanced Diploma - Culinary Management
George Brown College