Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rebecca Jackson

Chatham,ON

Summary

Knowledgeable and dedicated individual with extensive customer service experience in retail, laboratory, and academic settings. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients, team members, and supervisors. Motivated to maintain customer satisfaction and contribute to organization's success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and contributing to a positive work environment.

Overview

13
13
years of professional experience

Work History

Retail Team Member

The Beer Store
06.2022 - Current
  • Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
  • Ensured high level of customer satisfaction with efficient problem solving when handling sales.
  • Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
  • Kept calm and applied strong problem solving skills to manage interactions with challenging customers.
  • Using data processing computer program completed inventory and gathered information for ordering products.
  • Provided orientation and training for new team members.


Seed Quality Testing Specialist

Corteva Agriscience
11.2019 - 10.2021
  • Followed all company policies and procedures to deliver quality work.
  • Developed strong client relationships through consistent communication and attentive service.
  • Evaluated seed samples to collect data for supply chain.
  • Compiled data for evaluation and purity testing.
  • Assisted in data evaluations.
  • Exercised versatility in fast-paced, agile work environment.

Seed Quality Technician

Corteva Agriscience
09.2018 - 11.2018
  • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
  • Compiled data for evaluation.
  • Assisted in data audits.
  • Collaborated with cross-functional teams to ensure consistent adherence to quality standards throughout the entire production process.
  • Implemented process improvements, resulting in increased productivity while maintaining strict adherence to quality standards.
  • Conducted investigations into questionable test results.

Virtual Administrative Assistant

A.E. Jackson Consultants Inc.
01.2011 - 09.2018
  • Enhanced client relations through prompt resolution of inquiries via phone or email.
  • Facilitated smooth operations by managing office supply inventory, ordering supplies as needed to avoid any shortages or delays in daily tasks.
  • Improved client satisfaction by managing calendars, scheduling meetings, and organizing travel arrangements for owner.
  • Processed invoices, payments, receipts and other financial transactions accurately.
  • Created and maintained virtual filing systems for documents and records.
  • Proof read presentations and final reports.

Landscape Team Lead & Teaching Assistant

University Of Guelph/Ridgetown Campus
03.2015 - 03.2016
  • Trained new team members by relaying information on college procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and team recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to college values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Supported Horticulture Professor with teaching assignments.
  • Maintained positive working relationships with other college staff including faculty.

Education

Associate Diploma - Horticulture

University of Guelph/Ridgetown Campus
Ridgetown, ON
03.2014

Advanced Diploma - Culinary Management

George Brown College
Toronto, ON
03.2010

Skills

Store maintenance

Cash Handling Accuracy

Goal-oriented mindset

Reliability and punctuality

Customer service orientation

Attention to detail

Proficient in technology

Courteous

Able to multi-task

Calm under pressure

Languages

English
Full Professional

Timeline

Retail Team Member

The Beer Store
06.2022 - Current

Seed Quality Testing Specialist

Corteva Agriscience
11.2019 - 10.2021

Seed Quality Technician

Corteva Agriscience
09.2018 - 11.2018

Landscape Team Lead & Teaching Assistant

University Of Guelph/Ridgetown Campus
03.2015 - 03.2016

Virtual Administrative Assistant

A.E. Jackson Consultants Inc.
01.2011 - 09.2018

Associate Diploma - Horticulture

University of Guelph/Ridgetown Campus

Advanced Diploma - Culinary Management

George Brown College

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Rebecca Jackson