Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Hoskins

Strategist, Fraud
Sebastopol,CA

Overview

11
11
years of professional experience

Work History

Fraud Strategist

Stripe
01.2020 - Current
  • Prevented fraud abuse and losses from new trends on Payments and Identity products
  • Assisted in launching experimental new fraud decisioning system by providing subject-matter expertise on performance and coverage of key concerns including losses, ecosystem risk and user experience
  • Spearheaded detection, tooling, observability and operational processes to prevent fraudulent abuse and support Identity GA
  • Analyzed trends and expanded heuristics and observability to combat increasing losses
  • Reduced user pain from fraud-related actions by 58% in H2'22 and an additional 23% in 2023
  • Performed root cause analyses to identify top drivers of capability degrades and partnered closely with cross-functional teams to implement solutions
  • Communicated progress through business reviews, status reports and deep-dive forums
  • Implemented new payout policy for fraud rejected merchants to prevent fraudsters from receiving funds and to enable future efforts to disable support contacts
  • Led the Card Testing Working Group from 2020 - 2022 to collaborate with cross-functional teams to reduce card testing activity by 50%
  • Vendorized card testing reviews by creating new tooling and processes to expand capacity beyond internal RiskOps Analysts
  • Launched new detection model and heuristics for card testing transactions with Engineering partners
  • Implemented fee refund policy to compensate card testing victims
  • Engaged with key external stakeholders to communicate Stripe's card testing prevention strategy

Senior Manager, Trust And Safety

Upwork
01.2018 - 12.2019
  • Led strategy to manage losses in two fraud verticals including focus areas in investigator accuracy and increased detection
  • Collaborated with Product and Analytics to build in-house fraud detection
  • Restructured operational team and revised investigation process to decrease false positives by 20%
  • Built and expanded new operational team to identify new fraud schemes and highly suspicious user behavior

Manager, Risk Operations

Upwork
09.2016 - 12.2017
  • Managed a team of 40+ remote freelancers responsible for investigating suspected fraudulent user accounts
  • Expanded leadership positions and recognition programs to support team growth
  • Increased agent accuracy 15% through use of individual, team and small group coaching to identify best practices
  • Increased case review efficiency by 17% by creating new training, expanding agent coaching and updating tools

Analyst, Risk And Policy

Upwork
09.2013 - 09.2016
  • Built Operations Quality Assurance team to improve investigator accuracy
  • Developed investigator performance dashboard to monitor impact to business
  • Created feedback loop between policy and operations teams to share new trends
  • Created and maintained central knowledge base for investigators
  • Built detection reports using SQL to identify groups of fraudulent users with defined attributes in the marketplace
  • Led systematic changes in account restriction polices to improve user experience

Education

Bachelor of Arts - Mathematics And Economics

Whitman College
05.2001 -

Skills

SQL

Data analysis

Program management

Policy implementation

Timeline

Fraud Strategist

Stripe
01.2020 - Current

Senior Manager, Trust And Safety

Upwork
01.2018 - 12.2019

Manager, Risk Operations

Upwork
09.2016 - 12.2017

Analyst, Risk And Policy

Upwork
09.2013 - 09.2016

Bachelor of Arts - Mathematics And Economics

Whitman College
05.2001 -

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Rebecca HoskinsStrategist, Fraud