Rebecca Holness
Victoria,Canada
Summary
To gain part time evening/weekend employment.
Overview
18
18
years of professional experience
Work History
Lead MOA
Pulse Complete Cardiac Care
Victoria, BC
07.2022 - Current
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
- Analyzed existing processes to identify opportunities for optimization, recommending changes that led to improved performance.
- Identified root causes of recurring issues through rigorous problem-solving techniques, developing long-term solutions to prevent recurrence.
- Engaged with employees to understand their challenges and perspectives, leading to more effective problem-solving.
- Facilitated workshops and training sessions, empowering employees with knowledge.
Sales Clerk
Liquor Plus
Victoria, BC
04.2019 - 03.2023
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Boosted sales by effectively promoting products and engaging with customers.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
Lead MOA and MOA Educator
Western Cardiology Associates
Victoria, British Columbia
01.2007 - 07.2022
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Assessed performance and provided feedback to facilitate success.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Enhanced office productivity by training new hires on software systems, office procedures, and best practices.
- Contributed to emergency preparedness by maintaining up-to-date contact lists and procedures.
- Provided prompt, polite and professional in-person and telephone customer service.
Bingo Caller, Cashier, Runner, and Food Service
Playtime Gaming
Victoria, BC
08.2018 - 12.2018
- Managed the smooth running of bingo games by effectively multitasking, handling cards, markers, and cash transactions.
- Boosted sales of concession items during events through effective upselling techniques aimed at enhancing the overall experience for attendees without being overly pushy or intrusive.
- Enhanced player experience by conducting lively and engaging bingo calling sessions.
- Promoted a positive gaming environment by maintaining professional conduct and addressing player concerns with empathy and understanding.
- Ensured accurate payouts to winners by diligently verifying winning cards and adhering to established prize structures.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Administrative Assistant Program -
Sprott-Shaw Community College
Victoria, British Columbia01.2004
Medical Office Assistant Program -
Sprott-Shaw Community College
Victoria, British Columbia01.2004
Pharmacy Technician Program -
Sprott-Shaw Community College
Victoria, British Columbia01.2003
WHMIS Certificate -
Sprott-Shaw Community College
Victoria, British Columbia01.2003
Youth Internship Program Certificate -
Spectrum Community School
Victoria, British Columbia01.1996
Foodsafe Certificate -
Spectrum Community School
Victoria, British Columbia01.1996
Superhost Certificate -
Spectrum Community School
Victoria, British Columbia01.1996
Skills
- Medical Office Assistant Skills
- Electrocardiograms
- Accuro
- IClinic
- Medical billing
- Outpatient OR booking
- EP lab booking
- INRs
- Pharmacy Technician Skills
- Medical terminology
- Physiology
- Anatomy
- Pathophysiology
- Standard medical abbreviations
- Filling prescriptions
- Labelling prescriptions
- Aseptic techniques
- Pharmacare guidelines
- Kroll system
- Customer Service Skills
- Communication skills
- General Computer Skills
- MS Word
- MS Outlook
- MS PowerPoint
- MS Access
- MS Excel
- Simply Accounting
- QuickBooks
- MAC computers
- Internet research
- Leadership Skills
- Overseeing the store
- Training new employees
- Cashiering/Financial Skills
- Electronic cash till
- Closing procedures
- Opening procedures
- Daily bank deposits
References
References and transcripts available upon request.
Timeline
Lead MOA
Pulse Complete Cardiac Care
07.2022 - Current
Sales Clerk
Liquor Plus
04.2019 - 03.2023
Bingo Caller, Cashier, Runner, and Food Service
Playtime Gaming
08.2018 - 12.2018
Lead MOA and MOA Educator
Western Cardiology Associates
01.2007 - 07.2022
Administrative Assistant Program -
Sprott-Shaw Community College
Medical Office Assistant Program -
Sprott-Shaw Community College
Pharmacy Technician Program -
Sprott-Shaw Community College
WHMIS Certificate -
Sprott-Shaw Community College
Youth Internship Program Certificate -
Spectrum Community School
Foodsafe Certificate -
Spectrum Community School
Superhost Certificate -
Spectrum Community School