Rebecca Gingras
Cochrane
Summary
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.
Overview
11
11
years of professional experience
Work History
Bookkeeper
Independant Contract
04.2023 - Current
- Conducted monthly reconciliations for all bank accounts to ensure records matched statements.
- Compiled financial reports by summarizing monthly transactions and reviewing expense reports.
- Created spreadsheets to analyze financial information and present findings to management.
- Tracked accounts receivable for timely collection and maintained communication with clients.
- Administered payroll by collecting timesheets and calculating employee hours.
- Maintained and processed invoices, deposits, and money logs.
Front Desk Administrative Assistant
Waymarker Hospitality
04.2018 - 02.2021
- Managed front desk operations by greeting visitors and directing them to appropriate personnel.
- Answered phone calls, addressed inquiries, and routed messages to relevant departments.
- Coordinated meetings by preparing conference rooms and distributing materials to attendees.
- Assisted with scheduling appointments and maintaining calendars for staff members.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times.
- Organized filing systems for improved document accessibility and retrieval speed.
- Increased office efficiency with proactive inventory management of office supplies.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
Crew Trainer
McDonald's
09.2015 - 04.2018
- Promoted awareness of safety procedures among crew members.
- Led team meetings to share best practices and address concerns.
- Provided constructive feedback for enhancing individual contributions.
- Created engaging training programs to enhance employee skills.
- Implemented standard operating procedures to improve consistency.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
Housekeeper Team Supervisor
Coast Hotel Delta
02.2014 - 09.2015
- Cultivated strong relationships with vendors to secure optimal pricing on cleaning products and equipment.
- Boosted team morale through regular recognition of exceptional work and performance incentives.
- Conducted regular inspections of guest rooms and public areas to maintain brand standards for cleanliness and presentation.
- Implemented quality control measures to ensure consistent delivery of high-quality housekeeping services.
- Addressed guest concerns promptly, resolving issues efficiently while maintaining professionalism at all times.
- Established clear communication channels between team members and other departments within the hotel.
Education
High School Diploma -
Nantyr Shores Secondary
Innisfil01-2014
Skills
- Bookkeeping
- Accounts receivable
- Accounting and bookkeeping
- Quickbooks
Languages
English
Timeline
Bookkeeper
Independant Contract
04.2023 - Current
Front Desk Administrative Assistant
Waymarker Hospitality
04.2018 - 02.2021
Crew Trainer
McDonald's
09.2015 - 04.2018
Housekeeper Team Supervisor
Coast Hotel Delta
02.2014 - 09.2015
High School Diploma -
Nantyr Shores Secondary
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