Rebecca Gillis
Sydney
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
6
6
years of professional experience
Work History
Admission Specialist
Cape Breton University
02.2024 - Current
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Provided exceptional customer service by promptly addressing applicant inquiries and concerns via phone, email, or in-person visits.
- Communicated with students to explain application process and answer questions.
- Completed admissions duties with timeliness and accuracy.
- Maintained accurate records of all applicant data in the admissions database, ensuring a seamless evaluation process for the admissions team.
- Reviewed and verified data on all submitted documentation
- Evaluated student transcripts to identify applicable transfer credits.
- Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
Office Manager
River Ryan Lumber
06.2021 - 02.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Accounts Payable Clerk
Kameron Coal
08.2018 - 03.2020
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Trained new team members on accounts payable processes, fostering a productive work environment.
- Assisted manager in conducting internal audits to analyze findings.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Handled day-to-day accounting processes to drive financial accuracy.
- Maintained account accuracy by reviewing and reconciling checks monthly.
Education
Bachelor of Arts - Community Studies
Cape Breton University
Sydney, NS06.2015
Skills
- Flexibility
- Application processing
- Student Support
- Tactfulness
- Application Review
- Academic advising
- Student Counseling
- Admissions requirement
- Strong Organization
- Records Maintenance
- Customer Service
- Data Entry
- Customer Relations
- Clear oral/written communication
- Administrative Support
- Payroll Processing
Languages
English
Native or Bilingual
Timeline
Admission Specialist
Cape Breton University
02.2024 - Current
Office Manager
River Ryan Lumber
06.2021 - 02.2024
Accounts Payable Clerk
Kameron Coal
08.2018 - 03.2020
Bachelor of Arts - Community Studies
Cape Breton University
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