Rebecca Fernandez

People:

• Recruit & Train newly hire employees
• Create crew & managers development plan
• Scheduling
• Resolve team members queries & concern
• Plan crew & managers monthly appreciation weekend
• Conducts performance review both crew & shift managers
• Managed and motivated employees to be productive and engaged

Operations:

• Health & Safety Officer
• Visit different stores, conduct audits (guest experience, product quality, shift leaders performance & food safety)
• Conducts mini & month end inventory
• Run different shifts
• Submit weekly store performance reports to the Supervisor & Owner
• Accomplished multiple tasks within established time frames
• Maintained professional, organized, and safe environment for employees and guest

• Inventoried food products and associated materials on weekly basis.
• Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
• Set schedules for staff by planning and designating shifts and hours.
• Set and enforced performance and service standards to keep consistent, high-quality environment focused on customer satisfaction.
• Observed quality assurance standards to optimize freshness of deli products.

• Promotes positive atmosphere to guarantee each customer received exceptional food & service.
• Interview, select, train, & supervised staff.
• Lead & direct team members on effective methods, operations, and procedures.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Reconciled cash and credit card transactions to maintain accurate records.
• Managed staff schedules and maintained adequate coverage for all shifts.