Bridget Phills
Edmonton,AB
Summary
Highly motivated professional with over 33+ of experience in account management and administration within the public sector.
Overview
36
36
years of professional experience
Work History
Employer Services Representative
Alberta Pensions Services Corporation
09.2008 - Current
- Provide expertise and support to Employers on system tools for updating and reporting pension information.
- Develop and update accurate, user-friendly manual calculators using complex Excel modules.
- Act as a liaison between operational staff, technical professionals, external stakeholders and actuaries during development, implementation and updates of pension calculations in administration software.
- Provide insight, advice and recommendations within APS and to others, including clients, related to complex pension calculations, policy, regulatory and process changes.
- Evaluate administrative processes, ensure consistency with assumptions, calculators and processes.
- Provide training, education and support to external Stakeholders to enhance understanding, engage as subject matter expert to mitigate risk.
- Maintain procedures and governance in accordance with industry best practices, audit recommendations and client requests for manual updating, maintenance and benefit administration, not limited to actuarial assumptions and inputs
Registrar
Alberta College of Paramedics
03.2008 - 08.2008
- Register and schedule all levels of EMS personnel for their practical and written exams
- Monitor, record and deliver exam results to participants
- Provided assistance for exam preparation requiring excellent customer service skills.
Corporate Safety Administrator – Sub-Contractor Division
Flint Energy Services Limited
08.2007 - 11.2007
- Requested and reviewed safety information required for Sub-Contractors
- Maintained Sub-Contractor Database
- Administrative duties including the updating of the corporate MSDS Binder
- Participate daily in Safety Meetings.
Employer Services Representative II
Workers’ Compensation Board
01.1988 - 10.2005
- Classification and maintenance of complex employer accounts, interpreted, advised and educated employers about various regulations, policies and procedures as well as safety procedures specific to the industry
- Specialized in information gathering, consulted with a variety of other WCB departments to supply information regarding accounts
- Prepared memos and letters for the Customer Service Team on behalf of all external clients.
Education
Positive Communication / How to Write Business Letters -
Grade 12 Matriculation -
Facilitated Employer Training -
11.2011
Principles of Health and Safety Management/Legislation Awareness/Leadership for Safety Excellence -
03.2008
Skills
- Provide superior customer service and guidance to external and internal clients
- Strong communication skills, both oral and written
- Flexible and adaptable to a fast-paced environment
- Excellent organizational and time management skills
- Willingness to learn new systems
- Ability to work efficiently in a team environment
- Pension administration, vendor coordination, benefits calculation
- Interpretation and application of Acts and Legislation
Technical Skills And Capabilities
- Proficient use of Microsoft Office applications
- Strong client service skills
- Aptitude for mathematical and financial concepts
- Ability to prioritize work with exceptional attention to detail
- Ability to train/mentor clients both internally and externally with varying knowledge of pension
References
Available upon request
Timeline
Employer Services Representative
Alberta Pensions Services Corporation
09.2008 - Current
Registrar
Alberta College of Paramedics
03.2008 - 08.2008
Corporate Safety Administrator – Sub-Contractor Division
Flint Energy Services Limited
08.2007 - 11.2007
Employer Services Representative II
Workers’ Compensation Board
01.1988 - 10.2005
Positive Communication / How to Write Business Letters -
Grade 12 Matriculation -
Facilitated Employer Training -
Principles of Health and Safety Management/Legislation Awareness/Leadership for Safety Excellence -
Similar Profiles
Sarah TymchukSarah Tymchuk
Learning and Development Advisor at Alberta Pensions Services CorporationLearning and Development Advisor at Alberta Pensions Services Corporation
Anna MicajoAnna Micajo
Accounting Clerk II – Client Payments & Taxation at Alberta Pensions ServicesAccounting Clerk II – Client Payments & Taxation at Alberta Pensions Services
Angela RandallAngela Randall
Operations Representative| Optional Services Team at Alberta Pension Services CorporationOperations Representative| Optional Services Team at Alberta Pension Services Corporation
Jonathan ChuaJonathan Chua
Operations Associate at Alo YogaOperations Associate at Alo Yoga
Sukhdeep SinghSukhdeep Singh
Private Security Officer at Dakha FarmPrivate Security Officer at Dakha Farm