Hi, I’m
Rebecca Ebiotubo
Customer Support Representative
Waterloo,ON
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Summary
Driven Customer Support Representative with over 3 years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. A friendly personality improves customer retention and team building.
Overview
4
years of professional experience
1
Certification
Work History
Qore.inc
IT Technical Support Representative
09.2021 - 12.2023
Job overview
- Used ticketing systems to manage and process support actions, escalated and resolved issues and requests.
- Provided customer support services through emails, calls, and chats.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided Tier 1 IT support to software application users through desk-side support services.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Emny Global IT
Customer Service Representative
08.2019 - 07.2021
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Conestoga College Institute of Technology And Advanced LearningKitchener, ON
Master of Science from Financial Technology
04.2024
Niger Delta UniversityBayelsa, Nigeria
Bachelor of Science from Computer Science
07.2017
Skills
- System Enhancement
- Configuration Management
- Backup and Recovery
- Instruction and Training
- Helpdesk Call Support
- Technical troubleshooting
- Critical thinking
- Active listening
- Problem-solving abilities
- Help desk experience
- Appointment Scheduling
- Product Knowledge
- Complaint Resolution
- Customer Service
- Client Relations
- MS Office Proficiency
- Customer Support Needs Assessment
Languages
English
Native or Bilingual
French
Elementary
Certification
- Customer Service: Problem Solving and Troubleshooting - LinkedIn
- Google IT Support Professional Certificate, Google - Ongoing
- Technical support fundamentals – Coursera X92JGYJRWLTV License
PART TIME AND VOLUNTEER
Front desk/Customer service representative Skyhome Properties Limited- Aug 2020 - Aug 2021 Human resources (careers@hilton) Transcorp Hilton- April 2018 - July 2018 Helpdesk/Operations specialist (NYSC) National Defense College - Dec 2017 - Oct 2018 Program Officer Harvesters International Christian Center (2020 – 2022) Healthy Relationships (https://successportal.conestogac.on.ca/s/student-engagement/experiences ) Conestoga College 10/2023 Leadership and management workshops
Other Volunteering Roles
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Technical Support Representative
Qore.inc
09.2021 - 12.2023
Customer Service Representative
Emny Global IT
08.2019 - 07.2021
Conestoga College Institute of Technology And Advanced Learning
Master of Science from Financial Technology
Niger Delta University
Bachelor of Science from Computer Science
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