Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rebecca Dougherty

Cambridge

Summary

Results-driven executive support professional with a diverse technical skillset and expertise in technical editing, project management, and information management. Demonstrated proficiency in communication, analysis, and organization. Extensive editorial background in organizational communications, web content, technical documentation, and training materials. Certified in records management fundamentals and practices, with training in ISO standards. Committed to delivering high-quality projects with precision and efficiency.

Overview

33
33
years of professional experience

Work History

Executive Assistant

CONESTOGA COLLEGE
01.2013 - 01.2025
  • Delivered comprehensive and confidential administrative support to ensure the efficient operation of the executive dean’s office. Organized daily activities for the executive dean, including scheduling and prioritizing appointments, coordinating meetings, handling phone calls, preparing written communication and reports, and tracking requests for information both to and from the office. Acted as key contact for outside agencies and the public in the administration of the school.
  • Provided senior administrative support to the executive dean, including calendar management, preparing and processing correspondence, research and report preparation, meeting and travel arrangements, and budget monitoring
  • Maintained and monitored budgets from historical and accumulated data and new initiatives, and tracked in the college accounting system to create direct budgets. Prepared the necessary revisions by monitoring monthly general ledger reports, unplanned expenditures, and revised program loading sheets. Oversaw the employee payroll distribution system using and comparing information obtained from program loading spreadsheets, standard workload forms, timetables, and budget submissions.
  • Gathered, analyzed, and interpreted data relating to projects initiated by the executive dean, which included monitoring and reporting on project progress, as required
  • Provided overall administration of the school’s degree Program Advisory Committees and assisted the executive dean and department academic chairs with action items that required follow-up.
  • Supported the resolution of problems relating to students and employees
  • Assisted with planning and coordinating college and industry events and tours by outside agencies, which could have involved other college departments, trade associations, and major suppliers
  • Designed, built, and managed the School of Engineering and Technology and Trades & Apprenticeship SharePoint website
  • Coordinated the complete registration process for all Engineering Technology and Trades & Apprenticeship student competitors in the annual provincial Skills Ontario competition
  • Assisted with the reception of visitors and students at the E-T-T Administration Office

Executive Assistant

BLACKBERRY
01.2011 - 01.2013
  • Delivered executive support to the senior vice president of Quality and BlackBerry Care.
  • Provided comprehensive support, such as scheduling meetings, arranging travel, preparing and submitting expenses, managing calendars, completing job requisitions, preparing purchase requisitions, and managing all essential tasks
  • Coordinated business meetings and town hall events with conference and WebEx details, and coordinated catering
  • Prepared presentation materials for business meetings and events
  • Liaised among management, personnel, customers, and vendors
  • Provided additional administrative support to two senior directors in the National Retail and Distribution organizations

Knowledge Management Specialist

BLACKBERRY
01.2008 - 01.2011
  • Delivered editorial services and web development support to the Software Organization. Performed technical edits of software documentation, website content, and scripts for online training tutorials.
  • Created various web portals and dashboards for R&D teams.
  • Held position of lead technical editor for the R&D Knowledge Management Team
  • Managed large editorial projects
  • Edited software documentation, training materials, communications, and web content to ensure content adhered to writing and style conventions and branding guidelines
  • Defined and created standard templates for online tutorial scripts
  • Created editing checklists and style sheets for internal documentation and training
  • Created a website for the Document Management Team and transferred knowledge to the team so that they could maintain the website
  • Helped create and maintain other websites for R&D teams as requested

Document Management Specialist

BLACKBERRY
01.2004 - 01.2008
  • Established, documented, implemented, and maintained controls required for document and records control. Established document retention processes and policies.
  • Implemented and managed a centralized document management system
  • Designed and deployed a pilot project for a new document management system (DMS)
  • Collaborated and worked closely with OpenText consultants on a configuration for a new DMS
  • Created and implemented the taxonomy, wrote the configuration and user guides, and trained users on the new DMS
  • Supported and maintained the DMS by monitoring system usage and resolving customer inquiries
  • Participated in and helped organize the first ISO Registration Audit for the Software Organization at RIM

Executive Assistant

BLACKBERRY
01.2001 - 01.2004
  • Delivered executive support to the vice president of Software Development and the vice president of 3G Radio Software.
  • Demonstrated capacity to provide comprehensive support, such as scheduling meetings, arranging travel, and managing all essential tasks
  • Developed and maintained administrative processes that reduced redundancy, improved accuracy and efficiency, and achieved organizational objectives
  • Served as the primary point of contact for and liaison between management, personnel, and clients
  • Maintained discretion and confidentiality
  • Maintained current office procedures and processes, and developed new processes to respond to the operating style of the VP
  • Planned and coordinated team events

Executive Assistant

SOWA TOOL & MACHINE CO., LTD.
01.1997 - 01.2001
  • Delivered high-level administrative support to the CEO, president, and international sales managers. Developed business communications, managed schedules, fielded, prioritized, and routed incoming phone calls, and performed data entry.
  • Prepared written and dictated correspondence
  • Managed online and offline correspondence for North American and international customers and overseas offices
  • Prepared, confirmed, and tracked customer quotations
  • Organized and processed all incoming and outgoing mail
  • Conducted research and prepared materials for senior management meetings
  • Prepared monthly inventory reports for local and US warehouses
  • Arranged domestic and international travel for senior management
  • Participated in the development of international sales processes and procedures

Customer Service Representative - Quebec Regional Team

THE MUTUAL GROUP
01.1992 - 01.1997
  • Handled calls from policyholders, responded to inquiries, resolved problems, and corrected policy errors.
  • Processed and issued individual life insurance policies
  • Responded to general inquiries from agents and policyholders
  • Verified policy information with company agents
  • Assisted associates with their workloads

Education

Diploma - Law and Security Administration

Conestoga College
Kitchener, Ontario
01.2000

Skills

  • Technical document editing

  • Site creation

  • Information tracking

  • Cost management

  • Project coordination

  • Policy development

  • Technical document writing

  • Administrative support for executives

  • Administrative coordination

  • Workplace organization

  • Effective problem solver

  • Proficient in advanced MS Office tools

Languages

English

Timeline

Executive Assistant

CONESTOGA COLLEGE
01.2013 - 01.2025

Executive Assistant

BLACKBERRY
01.2011 - 01.2013

Knowledge Management Specialist

BLACKBERRY
01.2008 - 01.2011

Document Management Specialist

BLACKBERRY
01.2004 - 01.2008

Executive Assistant

BLACKBERRY
01.2001 - 01.2004

Executive Assistant

SOWA TOOL & MACHINE CO., LTD.
01.1997 - 01.2001

Customer Service Representative - Quebec Regional Team

THE MUTUAL GROUP
01.1992 - 01.1997

Diploma - Law and Security Administration

Conestoga College

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Rebecca Dougherty