Rebecca Dorsett
York,ON
Summary
To obtain a position within company that encourages growth and development of my skills.
Overview
15
15
years of professional experience
Work History
Consolidated Credit Operations Consultant/Customer Service
Rogers Communications Inc.
09.2011 - Current
- Provide customer service through Inbound and Outbound calling
- Handle Consolidated / High Balance / Non live accounts for business and residential clients
- Collect / organize payment arrangements / set up accounts with pre-authorize payments
- Interact with other departments through email and/or phone to facilitate client requests
- Process payment refunds and transfers
- Prepare mass emails regarding new and important information to colleagues
- Take on managerial duties such as floor support, take escalations
- Send amendment requests to workforce
- Manually suspend/restore delinquent accounts
- Add and remove Soc Blocks on accounts
- Create cases for unresolved issues
- Handle billing disputes, process adjustment/credits
- Change price plan/packages
- Cancel / Reactivate accounts
- Schedule follow ups
- Multi-task in a fast-paced environment
- Trained multiple colleagues in class environment, training reps on promos
- Peer to peer training.
Collections Agent
A1 credit and collections
09.2008 - 08.2010
- Contact debtors on behalf of third party
- Process payment and payment arrangements
- Assist with client disputes and escalation.
Education
Travel and Tourism -
Georgian College
Barrie, ON04.2006
Secondary School Diploma -
Stayner Colligate Institution
Stayner, ON06.2003
Skills
- Detailed oriented with strong analytical, investigative and problem solving skills
- Skillful in learning new methods and procedures very quickly
- Excellent communication and interpersonal abilities
- Windows, Word Perfect, MS Word, Excel, Data Entry, Alpha/ Numeric
- Always a team player
- Patient and understanding, peer to peer training
- Task Prioritization
- Clerical Support
- Data Entry
- Microsoft Word
- Google Drive
- Supervision and leadership
- Critical Thinking
- MS Office
- Excellent Communication
- Dependable and Responsible
- Quality Assurance
- Recordkeeping
- Attention to Detail
- Written Communication
Languages
English
Native or Bilingual
Timeline
Consolidated Credit Operations Consultant/Customer Service
Rogers Communications Inc.
09.2011 - Current
Collections Agent
A1 credit and collections
09.2008 - 08.2010
Travel and Tourism -
Georgian College
Secondary School Diploma -
Stayner Colligate Institution