Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rebecca Dorsett

York,ON

Summary

To obtain a position within company that encourages growth and development of my skills.

Overview

15
15
years of professional experience

Work History

Consolidated Credit Operations Consultant/Customer Service

Rogers Communications Inc.
09.2011 - Current
  • Provide customer service through Inbound and Outbound calling
  • Handle Consolidated / High Balance / Non live accounts for business and residential clients
  • Collect / organize payment arrangements / set up accounts with pre-authorize payments
  • Interact with other departments through email and/or phone to facilitate client requests
  • Process payment refunds and transfers
  • Prepare mass emails regarding new and important information to colleagues
  • Take on managerial duties such as floor support, take escalations
  • Send amendment requests to workforce
  • Manually suspend/restore delinquent accounts
  • Add and remove Soc Blocks on accounts
  • Create cases for unresolved issues
  • Handle billing disputes, process adjustment/credits
  • Change price plan/packages
  • Cancel / Reactivate accounts
  • Schedule follow ups
  • Multi-task in a fast-paced environment
  • Trained multiple colleagues in class environment, training reps on promos
  • Peer to peer training.

Collections Agent

A1 credit and collections
09.2008 - 08.2010
  • Contact debtors on behalf of third party
  • Process payment and payment arrangements
  • Assist with client disputes and escalation.

Education

Travel and Tourism -

Georgian College
Barrie, ON
04.2006

Secondary School Diploma -

Stayner Colligate Institution
Stayner, ON
06.2003

Skills

  • Detailed oriented with strong analytical, investigative and problem solving skills
  • Skillful in learning new methods and procedures very quickly
  • Excellent communication and interpersonal abilities
  • Windows, Word Perfect, MS Word, Excel, Data Entry, Alpha/ Numeric
  • Always a team player
  • Patient and understanding, peer to peer training
  • Task Prioritization
  • Clerical Support
  • Data Entry
  • Microsoft Word
  • Google Drive
  • Supervision and leadership
  • Critical Thinking
  • MS Office
  • Excellent Communication
  • Dependable and Responsible
  • Quality Assurance
  • Recordkeeping
  • Attention to Detail
  • Written Communication

Languages

English
Native or Bilingual

Timeline

Consolidated Credit Operations Consultant/Customer Service

Rogers Communications Inc.
09.2011 - Current

Collections Agent

A1 credit and collections
09.2008 - 08.2010

Travel and Tourism -

Georgian College

Secondary School Diploma -

Stayner Colligate Institution

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Rebecca Dorsett